VP of Technical Support permanent position

Job description

Title: VP of Technical Support Location: Tualatin, OR Type: Permanent Job Description: client is recognized as the world’s pioneer in power tool safety technology. A recipient of numerous awards for safety and innovation, client introduced its first table saw to the commercial and hobbyist markets in 2005. Within just a few years, client was the leading manufacturer of table saws for those markets. Since 2005 client safety technology has saved thousands of users from serious table saw injuries, many of which would have been devastating, life-changing injuries on ordinary table saws. Client is now poised to accelerate its rapid growth as it launches its first portable table saw to the consumer and professional market. Since its inception, client has been recognized as providing unrivaled product and technical support to its dealers and customers, both in the US and abroad. With its recent expansion into the consumer market, client seeks to grow and develop its product and technical support capabilities to serve this new market. Client is seeking an experienced leader to develop the strategic direction and manage the resources and activities necessary to ensure maintains and grows its reputation for outstanding customer satisfaction. Job requirement: • Develop and execute strategies on a product-by-product basis to provide product and technical support for both warranty and non-warranty products. • Hire, train, and manage a team of technical support personnel to provide rapid and effective dealer and customer support. • Identify and manage third-party resources for on-site technical service. • Design and implement processes to ensure efficient and successful problem resolution and case management. • Formulate and perform quality control assessments on all product and technical support activities. • Track and analyze support issues and costs to develop solutions for improving customer experiences and reducing warranty costs. REQUIRED QUALIFICATION: • Bachelor’s Degree or higher in business, engineering or related field, or an equivalent combination of education and work experience. • Minimum of ten years of customer support experience, including at least five years of management experience. • Ability to develop a strategic vision for customer service and communicate that vision to inspire employees and influence business leaders. • Strong leadership and motivational skills. • Excellent written and verbal skills. REQUIRED QUALIFICATION: • Bachelor’s Degree or higher in business, engineering or related field, or an equivalent combination of education and work experience. • Minimum of ten years of customer support experience, including at least five years of management experience. • Ability to develop a strategic vision for customer service and communicate that vision to inspire employees and influence business leaders. • Strong leadership and motivational skills. • Excellent written and verbal skills. Please help pass along to colleagues or associates below position who are looking for new role if you are not available. Should someone need more information I can be reached at narendraAT mitresourceDOTcom Thank you for your time. Maganti IT Resources LLC