VP, Product Experience

Job description

Job Description About the Role We’re hiring a Vice President of Product to lead a set of product areas within our Product Experience pillar, with a particular focus on user experience, platform role-based access controls (RBAC), and customer delight. This is a hands-on, build-and-ship leadership role for a senior product executive who has spent their career in ad tech and who treats UX as the primary lever for platform differentiation and retention. You will own strategy, roadmap, and execution across multiple connected product areas — the surfaces our advertisers, publishers, traders, and operators use every day, and the permissioning fabric (RBAC, entitlements, multi-tenant access) that makes the platform safe to scale across enterprise customers. You will lead a multidisciplinary team of Directors, PMs, and analysts, partner deeply with Engineering and Design, and engage directly with our most important enterprise clients. This is a foundational hire — the VP of Product is a long-pole role that gates our Q3 onboarding and sets the trajectory for the next two years of platform delivery. What You’ll Do Own User Experience Across the Pillar — Set the UX strategy and quality bar for the Product Experience surfaces. Treat the operator, trader, planner, and analyst experience as a first-class concern. Pair with Design from the first sketch; ship interfaces that feel inevitable, not bolted-on. Lead Platform RBAC and Entitlements — Own the platform-wide role-based access control and entitlements model. Define how teams, agencies, holdcos, advertisers, and partners get the right access to the right data with the right guardrails. Build for enterprise complexity without making the everyday user pay for it. Make Customer Delight a Measurable Outcome — Define and own the metrics for customer delight: adoption, activation, NPS, retention, time-to-value, support deflection. Drive the cross-functional work required to move them. Lead a High-Performing Team — Manage Directors, Senior PMs, PMs, and analysts. Hire, develop, and retain. Set a high standard for product craft, written communication, and operating cadence. Partner Deeply with Engineering — Translate ambiguous strategy into clear technical bets. Make the trade-offs that keep architecture coherent while shipping at speed — especially around the access and identity layer. Engage Directly with Clients — Run discovery and design partnerships with enterprise advertisers, publishers, and agency partners. Convert client signal into prioritized product work. Drive Measurement and Accountability — Connect product work to advertiser yield, publisher revenue, operator efficiency, and platform reliability. Champion Privacy and Compliance — Bake privacy, governance, and compliance (GDPR, CCPA, evolving identity standards) into the product, not around it. RBAC and entitlements are the front line. Be an Executive Communicator — Represent your product areas internally to the leadership team and externally to clients, partners, and the ad tech community. Anticipate the Roadmap Beyond Today — Spot the shifts (signal loss, retail media, CTV, AI-native buying) and bias the roadmap toward where the puck is going. Key Responsibilities Own strategy, roadmap, and execution for the user experience, platform RBAC, and customer delight product areas within the Product Experience pillar. Lead a multidisciplinary team of Directors, Senior PMs, PMs, and analysts. Define the user-centered design approach for your areas; partner with Design and Research. Build and evolve the platform-wide RBAC and entitlements model consumed by multiple internal teams and external partners. Run enterprise client discovery, design partnerships, and adoption motions. Establish operating cadence: planning, reviews, written specs, executive updates. Be a visible product evangelist internally and externally. What We’re Looking For 12+ years in product management, including 3+ years at the VP level leading multiple teams in an ad tech or enterprise platform environment. Deep ad tech expertise — hands-on experience building DSPs, SSPs, ad exchanges, identity, audience activation, measurement, or related platforms; fluent in programmatic, RTB, CTV, retail media, and the privacy environment. Demonstrated track record of building and scaling multi-tenant platforms with real users — not just internal tools. Direct experience designing and shipping role-based access control, entitlements, or permissioning systems for enterprise/multi-tenant SaaS. Design-led, user-centered approach to product. Examples of product surfaces where UX was a primary lever for differentiation and adoption. A track record of moving the metrics that define customer delight: adoption, activation, NPS, retention, time-to-value. Strong technical fluency. Able to engage credibly with engineering on architecture, data modeling, APIs, and identity. Proven success hiring, developing, and retaining senior product talent. Exceptional written and verbal communication; able to operate from spec to executive update to client conversation. Bias for action, high judgment under ambiguity, and a track record of shipping. Why Join Us? You will own the user experience and access fabric of a platform that hundreds of advertisers, publishers, and operators rely on every day. You’ll have a clear mandate, a senior peer group, and the engineering and design partnership to ship work that defines a category — and to make customer delight a measurable, durable outcome rather than a marketing line. #LI-KG1 #LI-HYBRID #HM Horizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Salary Range $220,000.00 - $275,000.00 A successful applicant’s actual base salary may vary based on factors such as individual’s skill sets, experience, training, education, licensure/certifications, and qualifications for the role. As an organization, we take an aptitude and competency-based hiring approach. We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.