VP, Reporting & Analytics – Patient Services

Job description

The Vice President, Reporting & Analytics, Patient Services is a key member of EVERSANA’s Patient Services Reporting & Analytics leadership team, responsible for leading the strategy, development, and delivery of reporting and analytics solutions that drive value for clients, patients, and the organization. This leader advances data-driven offerings, supports business development efforts, and collaborates across teams to deliver actionable insights, scalable solutions, and measurable outcomes for BioPharma clients. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Accountable for developing reporting, analytics, and insights solutions for EVERSANA’s Patient Services clients, delivering measurable performance and value against established SLAs and KPIs. Lead a team of analysts, both onsite and offshore, in the development and delivery of actionable reporting, analytics, and insights. Responsible for conducting data deep dives and root cause analyses to identify and help resolve access, affordability, and adherence challenges throughout the patient access journey. Support clients and business partners through operational excellence, strategic thinking, effective decision-making, and organized project prioritization and execution. Provide a clear strategic vision and roadmap for delivering innovative, actionable analytics solutions. Serve as a trusted thought partner, consulting within a matrixed environment and collaborating with Patient Services leaders across Client Services, Operations, Product, Innovation, Data, and IT to drive timely, accurate, and comprehensive solutions and outcomes. Contribute to a portfolio of clients and projects, providing strategic input and expertise in driving data services strategy and execution. Support business development efforts and maintain the health of existing client accounts through active participation in the development and review of pitches, proposals, and client presentations. Serve as the Reporting and Analytics lead for Patient Services pitches, proposals, and marketing initiatives. Contribute to the development of scalable best practices, processes, and product offerings for the Patient Services Analytics team and cross-functional partners. Promote understanding of how Reporting and Analytics support broader program objectives and drive client ROI by partnering closely with Patient Services stakeholders to ensure solutions meet the needs of clients, partners, and patients. Develop and deliver effective, persuasive presentations that demonstrate the value of Reporting and Analytics offerings to client teams, business development leaders, and internal stakeholders. Identify and translate data-driven insights into strategic recommendations, solutions, and offerings that support business growth and P&L objectives. Collaborate with product owners to ensure applications and solutions meet business needs. Collaborate with technical resources to identify and document technical requirements, dependencies, and constraints. Writing acceptance criteria and collaborating with QA team to ensure test plans address all requirements. Creating user experience deliverables including wireframes and navigation flows. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. All other duties as assigned. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Establish clear direction and strategic priorities for the team, ensuring effective project and program management practices are in place. Develop and communicate actionable plans, measurable objectives, and expected outcomes to drive successful execution. Ensure work is completed effectively and efficiently through proactive management of employee performance, workflows, resources, and team priorities. Partner with Patient Services Analytics leadership to build and maintain a strong talent pipeline to support current and future business needs. Responsibilities include interviewing, selecting, onboarding, and supervising team members, as well as communicating and interpreting company policies and procedures. Lead talent management activities, including establishing job objectives, determining work methods, setting performance standards, and evaluating performance against departmental goals. Conduct performance reviews and development discussions, and make recommendations regarding compensation adjustments, promotions, transfers, disciplinary actions, and other personnel matters in accordance with company policies. Foster a culture of accountability, collaboration, continuous improvement, and professional development to support both employee growth and organizational success. EXPECTATIONS OF THE JOB: Travel (10% or less) Hours (40+ hours per week, 5 days of the week) The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Education : Bachelor’s degree in healthcare or health policy or STEM or business Experience and/or Training : 12+ years of overall experience focused on healthcare data, especially patient-level data. Prior experience with the following responsibilities: Define standard metrics and KPIs for clients’ needs and establish robust processes to measure them Generate insights and present findings and deliverables to client that meets business requirements Provide high-end patient services analytics consulting and thought leadership to clients at the business heads level to help them implement or enhance their patient services models to realize the business objectives Recommend, design, and develop state-of-the-art data driven analysis using statistical and advanced analytics methodologies to solve business problems Possess strong customer analytics/ logical thinking skills and clarity of thought and proven ability to communicate clearly and present analytics findings to senior leadership/executives (Pharma VP/ED/D levels) Gain the trust as a “Thought Partner” with the clients as they lead existing and new client engagements independently; provide regular client updates, perform key stakeholder management and risk analysis for the engagement while tracking and monitoring for status of at-risk and success metrics Support the development of proposals and pitches for new business development; focus on opportunities to grow the client base along with the SVP Reporting & Analytics, while supporting the BD/Sales team as required for RFPs and regular sales pitches Technology/Equipment: Hands-on must haves: SQL, Tableau, Power BI – all at expert level Databases: SFDC and internal systems for CRM, Pharmacy Project Management: JIRA, Smartsheet Presentation skills: MS PPT Hands-on Data Science (machine learning) and Python – modeling building programming experience PREFERRED QUALIFICATIONS: Education : Bachelor’s degree in healthcare or health policy or STEM or business 12-15 years of overall experience working with healthcare relevant Data Science / Analytics experience with a Bachelors / Master’s degree in Engineering, Business, Economics/ Statistics or equivalent Industry-standard Subject Matter Expertise in Patient Services core areas such as program strategy, Affordability solutioning etc. Demonstrate innovative thinking and action on creating new solutions. Leverage communication to inspire others. Exhibit a commitment to being a team player with a flexible “can do” attitude and strong interpersonal skills Demonstrate the knowledge, skills and abilities concerning global business fundamentals, evolving pharma business models and grasp of motivating multi-geography and multi-cultural teams Experience and/or Training : Hands-on patient services data analytics expertise: 11+ years of prior experience working with internal and external clients, data providers and other 3rd parties to enhance and execute team priorities by leveraging data and analytics. Should be able to define, create and increase the consumption of Patient Services reporting artifacts incl. but not limited to portfolio-level power stats as well as help RCA operational issues with articulation of accurate and comprehensive set of KPIs Client-facing: Should be able to present and drive meaningful progress with compelling insights-driven storytelling to clients esp. on project coordination/management updates, leading product demos of reporting & analytics solutions Should be outcomes-driven : Proven expertise in translating business objectives into analytical questions and then working closely in co-ordination with various teams such as internal IT, Analytics & Data as well as client teams and 3rd party vendors across Data, IT and Business to generate analytics solutions Licenses/Certificates : Tableau Desktop certified associate or Power BI certification AWS certifications PMP or PgMP PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit . More information about EVERSANA’s benefits package can be found at . EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at . Follow us on LinkedIn | Twitter At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.