VP, Site Reliability Engineering (SRE & Observability Platform)

Job description

Job Description About the Team: The new Enterprise Platform portfolio delivers foundational technology capabilities that power secure, scalable, and innovative experiences across the organization using best-in-class tooling and standards. As the leader for the Identity & Access Management Platform, you will architect and deliver modern customer identity solutions that balance frictionless access with robust security and compliance. What you will be doing: Develop and execute the enterprise-wide CIAM strategy, overseeing architecture and modernization of customer identity services. Own authentication and authorization services, including SSO, MFA, biometrics, and password-less technologies. Manage the full identity lifecycle for millions of users, ensuring seamless registration, profile management, and secure account recovery. Partner with cybersecurity and fraud teams to implement risk-based authentication and compliance with privacy regulations. Lead and mentor a high-performing CIAM team, ensuring operational health and vendor management. What you bring: Leadership of enterprise-scale CIAM functions for large consumer-facing businesses. Hands-on expertise with modern CIAM platforms (Okta/Auth0, ForgeRock, Ping Identity). Mastery of identity protocols (OAuth 2.0, OIDC, SAML, SCIM, FIDO/WebAuthn). Experience in fraud prevention, privacy compliance, and user experience optimization. Strong metrics-driven approach to identity flows and business KPIs. Educational Requirements: Bachelor’s degree in computer science, information systems or other related technical discipline or the equivalent combination of education, training, or work experience. What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass