VP, Technical Project Manager (Rewards), Consumer Banking Technology, Group Technology

Job description

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Role Experienced Senior Project Manager with a minimum of 12 years of proven experience managing large-scale, complex technology projects, preferably within the financial services industry. The successful candidate will lead end-to-end delivery of strategic technology programmes involving multiple business and technology stakeholders, third-party vendors and geographically distributed teams. The ideal candidate will have strong experience managing large-scale migration and transformation programmes, with experience in loyalty, rewards, points or customer engagement platform migrations considered highly desirable. This role requires a strong combination of programme delivery expertise, technology understanding, stakeholder management, commercial awareness and the ability to operate effectively in a complex financial-services environment. Responsibilities Project & Programme Leadership Lead end-to-end delivery of large, complex technology projects/program from initiation through implementation and transition to operations. Define project objectives, scope, deliverables, milestones, dependencies, governance structures and success criteria. Develop and maintain detailed project plans, delivery roadmaps, resource plans and implementation strategies. Establish appropriate project governance, reporting, decision-making and escalation mechanisms. Ensure projects are delivered within agreed scope, schedule, budget, quality and risk parameters. Manage multiple workstreams and dependencies across business, technology, operations, data, security, risk, compliance and external vendors. Technology Transformation & Migration Lead large-scale technology transformation, integration and migration initiatives. Manage migration activities involving applications, platforms, customer data, transactional data, interfaces, APIs and downstream/upstream systems. Oversee migration planning, data reconciliation, testing, cutover, rollback planning, production implementation and post-go-live stabilization. Ensure comprehensive planning and execution of SIT, UAT, performance testing, security testing, operational readiness and production deployment. Identify and manage technical dependencies, integration risks, data-quality issues and operational impacts. Coordinate cutover and implementation activities across multiple technology and business teams. Loyalty & Rewards Migration (Preferred) Experience with loyalty programme or rewards platform implementation/migration. Migration of loyalty points, rewards balances, member/customer accounts and associated transactional history. Customer loyalty ecosystem transformation or consolidation. Migration between legacy and modern loyalty/rewards platforms. Integration of loyalty platforms with banking, credit-card, payments, CRM, customer-data, digital or marketing platforms. Management of points accrual, redemption, expiry, adjustment, reconciliation and liability-related considerations. Customer communication and operational readiness associated with loyalty programme migration. Complex data migration and reconciliation involving high-volume customer and transaction data. Stakeholder & Vendor Management Act as the primary delivery lead and point of coordination across senior business and technology stakeholders. Build strong relationships with executives, business sponsors, technology leaders, product owners, architects, operations teams, risk/compliance teams and external partners. Manage system integrators, technology vendors, software providers and other third-party partners. Establish clear accountability, ownership, deliverables and service expectations across internal and external teams. Facilitate steering committees, project governance forums, status reviews and executive-level presentations. Communicate complex technology issues clearly to technical and non-technical stakeholders. Risk, Issue & Dependency Management Establish and maintain comprehensive RAID logs covering risks, assumptions, issues, dependencies and decisions. Proactively identify delivery risks and develop mitigation and contingency strategies. Drive timely resolution of critical issues and escalate appropriately when required. Manage cross-project and cross-programme dependencies. Ensure appropriate governance of scope changes, project decisions and delivery impacts. Financial & Resource Management Own project budgets, forecasts, resource plans and financial tracking. Manage project resources across multiple teams and locations. Ensure effective allocation and utilization of internal and external resources. Manage vendor commercials, statements of work, milestones and delivery commitments in partnership with procurement and relevant stakeholders. Regulatory, Risk & Operational Considerations Ensure project delivery complies with applicable financial-services policies, technology controls, security requirements, regulatory obligations and organizational standards. Work closely with risk, compliance, information security, data governance, legal and audit teams where required. Ensure operational readiness, business continuity, disaster recovery, support models and production handover are addressed before go-live. Requirement Strong experience in project governance, planning, risk management, financial management and executive reporting. Proven ability to manage geographically distributed, cross-functional teams. Strong experience managing third-party vendors and system integrators. Excellent communication, presentation, negotiation and stakeholder-management skills. Demonstrated ability to operate effectively in a high-pressure, complex and highly regulated environment. Experience delivering loyalty, rewards, customer engagement or customer data platform programmes. Direct experience managing loyalty/rewards migration or platform consolidation projects. Experience with migration of large customer and transactional datasets. Experience in banking, credit cards, payments, wealth management or consumer financial services with large-scale system modernization and legacy-platform decommissioning. Experience managing customer-facing technology transformation programmes. Key Success Measures Deliver complex technology programmes on time, within agreed budget and scope. Successfully manage high-risk migration and transformation activities with minimal business disruption. Ensure accurate and controlled migration of customer, loyalty, rewards and transactional data where applicable. Maintain strong stakeholder confidence and effective executive-level communication. Proactively identify and mitigate delivery risks and dependencies. Ensure robust testing, cutover, operational readiness and post-production stabilization. Deliver sustainable technology solutions aligned with business and regulatory requirements. Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time