VP, TPM

About the Role:

IPSY is seeking a VP, TPM to act as a trusted partner to the CTO and to lead the centralized TPM function across our technology organization. This is a hybrid role that blends the strategic foresight of a Chief of Staff, the executional rigor of a Head of PMO, and the technical, metrics-driven mindset of a Digital Operational Excellence leader — applied to a high-volume, high-growth e-commerce and subscription-commerce platform.

The VP, TPM will own the portfolio of strategic technology programs — platform modernization, checkout and payments, fulfillment, personalization, and subscription systems — while building the operating rhythm, governance, and instrumentation that let engineering, product, data, and operations move fast without breaking things. This role is ideal for a hands-on, technically fluent leader who is equally comfortable in a board deck and in a postmortem, and who understands what it takes to run a consumer digital platform at scale, including through peak commerce events.

As IPSY executes a technology transformation — from platform modernization to business acceleration — this role ensures the org executes with focus, scales with discipline, operates with technical excellence, and treats reliability and customer experience as first-class business metrics.

This position reports to the Chief Technology Officer and can be fully remote from any U.S. state where IPSY is authorized to hire.

What You’ll Be Doing:

Strategic Execution & CTO Enablement

• Drive annual planning, OKR alignment, and progress tracking across the technology organization.
• Take on sensitive, fast-moving cross-department initiatives that need discretion and the ability to pull the right people together quickly.

Program & Portfolio Leadership

• Lead the centralized PMO function; define and implement its vision, operating model, and governance framework.
• Define and manage a portfolio of strategic initiatives spanning platform modernization, checkout/payments, fulfillment, personalization, subscription systems, and experience transformation.
• Build the operating framework the org uses to prioritize work, track milestones, resolve dependencies, manage budget, and flag risk before it becomes a problem.
• Keep Business, Engineering, Product, Data, and Infrastructure pulling in the same direction on scope, sequencing, and delivery dates.
• Build and lead a high-performing team of project/program managers; establish standardized methodologies (Agile, hybrid, stage-gate) fit to each program type.
• Drive end-to-end execution of complex, cross-functional programs (e.g., platform enhancements, personalization, fulfillment optimization).
• Introduce best practices, tools, and technologies to enhance execution (e.g., Jira, Asana, Smartsheet, portfolio tools).

Agile & Product Enablement

• Partner with Product and Engineering leadership to strengthen Agile practices and delivery predictability.
• Support roadmap planning, backlog prioritization, and release governance.
• Enable data-driven decision-making and iterative delivery models.

Digital Operational Excellence & Technical Fluency

• Own team oversight of Digital Operations and Site Event Operations, ensuring platform reliability, operational readiness, and flawless execution of peak commerce and site events.
• Drive the design and adoption of digital operational best practices across platform engineering, QA, SRE, and support.
• Define and own key digital operational performance KPIs (e.g., uptime, page load time, deployment frequency, incident MTTR, and error rates).
• Lead continuous improvement rituals (retrospectives, postmortems, tooling upgrades) to reduce friction and improve delivery velocity.
• Ensure the PMO risk framework accounts for payment/PCI-DSS compliance, data privacy, and third-party vendor risk (payment gateways, fulfillment/3PL partners).

Resource Management & Capacity Planning

• Establish and lead enterprise resource management practices to support effective portfolio execution.
• Maintain a centralized view of resource capacity, demand, and allocation across all strategic initiatives; provide forward-looking capacity forecasts to inform prioritization, sequencing, and trade-off decisions.
• Partner with functional leaders (Product, Engineering, Marketing, Operations, Data) to align staffing plans with prioritized work.
• Identify resource constraints and recommend solutions (reallocation, hiring, outsourcing, reprioritization); enable scenario planning to assess the impact of new initiatives on existing commitments and trade-offs.
• Implement tools and processes to track resource utilization, skill alignment, and availability in real time.
• Ensure resource plans are directly tied to portfolio outcomes, timelines, and financial targets.

Financial & Performance Management

• Oversee portfolio-level budgeting and forecasting.
• Track and report on delivery timelines, cost performance, ROI, and business outcomes; establish KPIs and OKRs linked to strategic initiatives.

Organizational Health, Risk, Governance & Communication

• Build a culture of transparency, delivery accountability, and technical/operational excellence.
• Foster a culture of accountability, continuous improvement, and delivery excellence.

Team Development & People Leadership

• Build, mentor, and scale a high-performing project/program management team; define clear roles, career paths, and development plans.
• Provide ongoing coaching, feedback, and performance management aligned to organizational goals.
• Lead change management efforts to improve adoption of PMO practices.

What We Are Looking For:

• Bachelor's degree in Business, Engineering, Computer Science, or related field 12+ years of experience in technology leadership spanning strategy, program management, and digital operations, with 5+ years in a PMO
• Proven track record supporting executive leaders (ideally a CTO and scaling operational capability in high-growth environments.
• Experience in consumer-facing digital products, e-commerce, or subscription-commerce platforms preferred
• Fluent in how digital platforms actually ship and get measured — delivery mechanics, instrumentation, engineering culture — and able to translate that across the org.
• Hands-on fluency with delivery and collaboration tools: Jira, Confluence, Asana, Smartsheet, Monday.com.
• Comfortable in technical conversations with engineering and SRE teams on architecture trade-offs, incident response, and system performance — without needing to write production code.
• Systems thinking and decision-making in ambiguous, fast-moving environments; adept at moving between 30,000-foot strategy and 3-foot daily execution.
• Skilled in cross-functional alignment and influence without direct authority.
• Strong financial acumen (budgeting, ROI, prioritization) and ability to design scalable governance models.
• Strong executive presence; strong written and verbal communication, able to synthesize technical and business context for a executive -level audience.

Bonus if You Have:

• PMP, PgMP, or equivalent.
• Agile certifications (e.g., SAFe, Scrum).

What We Offer:

• Competitive base salary & bonus program
• Medical, dental & vision insurance
• 401(k) plan with company match
• Paid Time Off
• Work from home flexibility
• Free IPSY Extra subscription
• Learning & development programs

EEO Statement: We celebrate diversity and are an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

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