VTC Technical Facilitator

Job description

We are Vista Innovative Solutions, LLC (VIS), an Alaskan backed government contracting and consulting company supporting several military installations and federal agencies across the nation. What You'll Do: The VTC Technical Facilitator is responsible for all aspects of operating and maintaining Video Teleconferencing Facilities (VTF). The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. • The Video Teleconference Technician operates a multitude of audio and video teleconferencing equipment. Operational tasks include but are not limited to initializing facility equipment, controlling audio environments, remote camera operation and presentation controls. Must operate both secure and non-secure facilities. Operate and\or assist in operating facilities with and without touch panel integration. • Installation and operation of video teleconference equipment, troubleshooting of LAN based, IP and ISDN based audio and video endpoints. On-site technical support during video teleconference calls. Perform test connections and dry runs. Provide customer training on new installations. Prepare written documents for user training and operational guides. • Have experience with wireless and wired microphone setup and configuration. Be able to lift and setup 15” speakers on telescoping stands and wire them back to the amplifier. • Strong understanding of videoconferencing, audiovisual presentations, and collaboration technology required. Familiarity with both Dial-up (Switched) and Dedicated Subscriber Facilities. Knowledge of Multi-point Conference switching modes; Voice activated, Lecture, Chair Control and Continuous Presence. • The Video Teleconference Technician’s responsibilities may include operation of computers, projectors or other audiovisual equipment in conjunction with audio and video teleconferencing services; may include scheduling audio and video teleconferencing sessions, training personnel in operation of audio and video teleconferencing facilities, and other audiovisual equipment associated with audio and video teleconferencing facilities. • Responsible for the operation of complex state-of-the-art cryptologic equipment, to include the management and control of the classified keying materials and operation and maintenance of the secure command and control video teleconferencing systems. • The employee will also perform remote network management functions utilizing proprietary software to resolve operational problems throughout the network. The VTC Technician/Facilitator will resolve network connectivity and interoperability communications problems by utilizing state-of-the-art software tools and diagnostics. • A/V systems knowledge including cameras, displays, and echo cancellation systems used for audio and video conferencing. • Provide operation, hardware and software maintenance, oversight, coordination, documentation, reporting and management for video teleconferencing systems, facilities, and networks. Monitor the performance of video teleconferences to correct any problems that may arise, e.g. loss of video, loss of audio, or disconnects. • Coordinates with internal departments and external sites by reviewing and evaluating requirements and recommends facilities based on specific requirements. Ensure that required connections are established to coincide with scheduled meetings. • Maintain networked computer systems and peripherals in direct support of the conference rooms. • Provide site logistic functions and inventory. • Responsibilities may include but are not limited to: Conducting Preventive Checks and Services and providing technical oversight to the VTC Engineer. ADDITIONAL SKILLS: • Ability to work in team environment with good customer relation skills. • Must be detail oriented. • Strong commitment to quality and adherence to scheduling deadlines. • Possesses a familiarity and the ability to advise customers on the use of desktop videoconferencing. • Individuals must be highly organized and able to follow defined procedures while working in a team environment. • Demonstrate high-end customer service skills and excellent written and verbal communication skills. • Assist Project Manager and Project Engineer as needed. • Knowledge of various VTC hardware & software brand(s) of equipment (Polycom, Tandberg, Cisco, etc.). • Familiarity with Crestron control systems. EDUCATION/EXPERIENCE: • A minimum of an Associate degree AND two (2) years of combined experience of specialized training and experience in telecommunication systems operation and management. • Experience must have been acquired within the last ten years. • Current and continuous experience in the field of telecommunications and operations in large-scale voice, video teleconferencing, secure switching, transmission and data networks. • A demonstrated knowledge of and experience with Department of Defense (DoD) missions, structure, doctrine, technical standards and security requirements. • Demonstrate knowledge in the testing of equipment, devices, components, systems and methodologies. • A/V systems including cameras, displays, and echo cancellation systems used for audio and video conferencing. • The employee is required to possess a level of experience and proficiency to perform moderate to complex technical end-to-end testing of US Military Command, Control and Communications (C3) Video Teleconferencing (VTC) Circuits. CERTIFICATIONS/REGISTRATION/LICENSING: • Must provide verifiable proof of equipment specific training (Certificate of Training). • At least one (1) certificate is needed from the following for Cyber Level IAT-I: ◦ CompTIA A+ ◦ CompTIA Network+ ◦ CompTIA Security+ ◦ SSCP ◦ CCNA Security • CE Certified within 6 months of hire. ADDITIONAL REQUIREMENTS: Required to work outside the traditional work schedule. This includes after-hour support. SECURITY CLEARANCE: The candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information by possessing or obtaining and maintaining a U.S. Secret Security Clearance. If an employee is unable to obtain and maintain a Secret Clearance, the employee will be released from the company. MINIMUM PHYSICAL REQUIREMENTS: The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires lots of walking, occasional equipment moves and configurations. Minor lifting of equipment is required. WORK LOCATION: Personnel employed directly or indirectly on contract regardless of work site or company must follow changes in worksite directives. Company policy does not overrule/supersede any contract worksite directives for those employees working under a federal contract.