Vyvx Broadcast Operations Technician II

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Baseline Responsibilities working in a Broadcast Technician capacity: Technicians will operate within a 24/7 service center, supporting Service Delivery and Service Management functions for Lumen Vyvx clients. This role is primarily aligned to the evening shift, extending through midnight, and includes regular coverage of weekends and holidays. Flexibility is a key requirement, as technicians must be available to support varying 24x7 shift schedules (day, evening or mid-night), including holidays, weekends, and overtime, often with short notice to meet business and operational demands. This is an onsite only position in Lumen's Tulsa, OK location. The Main Responsibilities Responsible for coordinating broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met. Schedule and switch broadcast signals into the control center for visual confirmation. Responsible for confirming a valid broadcast signal from source, and verbally validating Vyvx services to clients. Extend and goodnight reservations in-service. Responsible for all broadcast service restoration during outage and impairment situations. Ensures proper system connectivity to transmit broadcast services; verifies for correct video/audio levels at each venue prior to transmission; particularly HD-SDI, UHD, and 4K technology. Troubleshoots/repairs system connectivity, refines system/equipment problems, outages, interferences, and other network issues to ensure effective performance and provide trouble ticket resolution and documentation of action taken. Connects/disconnects macros in the routing system for videos ordered and records the start/end connection path in the transmission database. Creates/monitors customer ordered transmissions through network or satellite, from origination to destination. Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it to deliver the highest level of service possible; act with customers in mind; establishes and maintains effective customer relationships. Teamwork: Balances team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contributes to building a positive team spirit; puts success of team above own interests. Communication: Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keep others adequately informed; selects and uses appropriate communication methods. What We Look For in a Candidate Associate degree or equivalent education and relevant experience May require technical certification. 3+ years of experience with IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow. Fundamental knowledge of OSI model, Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Juniper or Cisco. Intermediate to Advance understanding of Broadcast Video distribution flows and technology, HD-SDI, UHD, HDR/SDR, 4K. Demonstrates initiative to deliver against assigned objectives with minimal supervision. Ability to self-start and work independently with minimal supervision. Strong problem-solving skills and proactive approach to tasks. Demonstrated ability to learn quickly and adapt to new technologies and processes. Eagerness to proactively seek out new knowledge and skills. Excellent communication and teamwork abilities. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $49,674 - $66,300 in these states: OK Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Onsite What to Expect Next Requisition #: 342580 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.