WA CGE Coordinator l

Job description

Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The WA CGE Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position handles customer service (including all inbound and outbound phone calls), emails, and messages/chats. The WA CGE Coordinator I coordinates and manages daily intake and referral processes to ensure positive business growth and development. This role includes processing clients and completing attendant enrollment paperwork to meet general customer service objectives. In addition, the WA CGE Coordinator I is responsible for behaving in a manner that will promote cohesiveness in the office environment, as well as support day-to-day operations, and client advocacy. JOB DUTIES Provide excellent customer service to internal and external clients Handle inbound/outbound phone calls, answering queries and concerns accurately De-escalate situations involving dissatisfied customers, offering assistance and support Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks Process forms and documents in relevant systems Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives Communicate effectively Comply with applicable legal requirements, standards, and policies, and procedures. Maintain the necessary skills and knowledge to coordinate workflow Exhibit an intermediate level of computer efficiency Demonstrate effective problem-solving and decision-making skills Participate in professional development and training activities Bi-lingual preferred in various locations Other duties as assigned QUALIFICATIONS High School Diploma or GED preferred Previous office experience preferred Combination of education and experience is a plus Be able to successfully pass a background screening Employees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use when accrued Profit-sharing for employees in good standing Two Paid Floating Holidays Nine Paid Federal Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued Instant Earnings Option 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Paid Parental Leave Flexible Spending Account Employee Assistance Program Pet Insurance