Waiter/Waitress (Mandarin speaker) - Raffles The Red Sea

Job description

Guest Service Excellence Provide courteous, professional, and efficient food and beverage service at all times. Anticipate guest needs, preferences, and expectations to exceed satisfaction. Present menus proactively and provide detailed explanations of dishes and beverages. Maintain strong product knowledge, including menu items, daily specials, and beverage offerings. Handle guest feedback professionally and report any concerns to the Manager on Duty. Operations Serve and clear food and beverage items in a timely and unobtrusive manner. Ensure tables are properly set, cleared, and reset according to service standards. Support team members with food running, table service, and station refills. Act as a link between Front of House and Back of House to ensure smooth service flow. Follow opening and closing checklists to ensure seamless operations. Maintain cleanliness and organization of service stations at all times. Financial & Quality Standards Support daily financial targets and operational goals of the outlet. Follow all financial handling procedures as per company guidelines. Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks. Health, Safety & Hygiene Ensure full compliance with HACCP and FIFO standards. Follow all health, safety, and emergency procedures, including evacuation protocols. Report hazards and maintenance issues through the appropriate systems. Teamwork & Communication Maintain effective communication with colleagues and management. Attend all briefings, meetings, and training sessions as required. Support other departments when needed and contribute to overall hotel operations. Uphold grooming and presentation standards at all times. Additional Responsibilities Perform any additional duties or special projects assigned by management. Demonstrate accountability and ownership within the workplace. Contribute to sustainability initiatives and responsible operational practices. Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment. High school diploma or equivalent preferred. What’s in it for you... The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands. The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations. Become part of a team dedicated to creating unparalleled luxury hospitality experiences. A competitive package and excellent opportunities for professional growth. Outstanding discounts across the global Accor and luxury brand network. Raffles & Fairmont Red Sea , positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.