Warehouse Associate

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex, and sexual orientation, or any other protected characteristic under applicable law, whether actual or perceived. ***We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.*** **Job Summary** Under the supervision of the Warehouse Supervisor, the Warehouse Associate is responsible for receiving, storing, picking, packing, and dispatching customer orders between the Assembly Department and the Warehouse. All duties must be carried out in line with AHEAD’s standards for safety, security, quality, and productivity. ### Key Responsibilities - Verify goods received against purchase requisitions. - Accurately pick, break down, and quality check (QC) orders for production in a timely manner. - Pick and prepare orders for direct customer dispatch. - Operate warehouse equipment (including reach trucks and forklifts) only where appropriately trained and authorised, and in accordance with applicable Dutch occupational health and safety requirements, site procedures and instructions. - Prepare pallets for freight shipments, including wrapping and strapping. - Stock bins and/or shelves from receiving areas and return to stock locations. - Package and quality check systems and parts for shipment. - Process returns, including RMA (Return Merchandise Authorisation) and RTV (Return to Vendor) items. - Create shipping documentation, including waybills and bills of lading (BOLs), for domestic and international shipments. - Prepare and verify customs documentation for international orders, ensuring accuracy and compliance with shipping requirements. - Verify all orders against daily shipping schedules/logs to ensure timely dispatch. - Coordinate and complete internal inventory transfers between warehouse locations. - Report damages and discrepancies for accounting, reimbursement and record-keeping purposes. - Ensure timely and accurate receipt of products from suppliers. - Participate in team meetings and contribute ideas for improvement. - Assist with stock control, including periodic stock takes and cycle counts. - Employees must take reasonable care of their own health and safety and that of others and follow applicable Dutch occupational health and safety requirements, risk assessments, training and company procedures. - All manual handling tasks must be carried out in accordance with training, risk assessments, safe-working instructions and applicable Dutch occupational health and safety requirements. - Carry out any other reasonable duties as required in line with business needs. ### Role Requirements **Essential:** - Excellent command of English, both written and spoken, is required for this role, as English is the working language used for day-to-day communication with colleagues in the Netherlands, UK and US, as well as for instructions, correspondence, emails and operational documentation. - Good verbal and written communication skills. - Ability to follow written, verbal, and diagram-based instructions. - Strong attention to detail. - Basic numeracy skills (addition, subtraction, multiplication, division). - Ability to work flexibly and adapt quickly in a fast-paced environment. - Team-oriented with a willingness to learn. - Ability to solve routine problems involving standard procedures. - Ability to perform the essential duties of the role, with appropriate workplace adjustments or accommodations considered where required in accordance with applicable Dutch law. - Ability to meet productivity and performance standards. - Reliable with regular and punctual attendance. **Desirable:** - Reach truck training/certification is desirable. A minimum of 2 years’ fork truck operating experience would be beneficial but is not essential. We will consider candidates based on overall suitability and potential. Any successful candidate required to operate lift trucks will be appropriately trained and authorised before use. **Education and Experience** - 1–2 years’ experience in a warehouse or similar environment is desirable. - Basic administrative and/or shipping documentation experience is desirable. ### Working Conditions & Physical Activities **Working Conditions:** - Warehouse environment with varying temperatures. - Exposure to moving mechanical equipment. - Moderate physical activity is required. - Flexibility in working hours may be required in line with business needs and in accordance with applicable Dutch working-time legislation and any applicable collective labour agreement (CAO). **Physical Activities May Include** - Standing and walking for extended periods - Lifting and carrying items as required for the role, within assessed safe-working limits and with appropriate equipment, assistance and/or workplace adjustments where necessary. - Bending, reaching, and manual handling tasks - Use of hands for handling, pushing, and pulling - Operating warehouse equipment/vehicles (subject to training and certification) ### Additional Information Applicants must have the legal right to work in the Netherlands at the time of application. Please note that visa sponsorship is not available for this role.