Warehouse Lead Agent

Job description

Scope of Position: To assist the supervisor with the pursuit of Warehouse Excellence by promoting a culture of Safety & Security, loading/unloading trucks, interacting with agents to ensure data entry protocols are being followed at all times, while setting an example for others. Responsibilities: Facility Compliance Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws. Maintain warehouse procedures and Expeditors Security & Safety standards. Maintain a clean and professional facility meeting all the warehouse excellence requirements. Reporting any issues with equipment to ensure safe operational condition. Help to manage inventory of packaging materials and supplies. Adhere to all company, country compliance standards (ITAR, DG, Wood pallets, TSA, CFS etc) Labor Management Support the vision and goals as outline by the warehouse management and communicate them in huddles, set the example for others. Support employee versatility (cross training). Abides by all Expeditors policies and procedures. Support company, district and product goals. Teaching our culture mission and goals. Operations and Quality Daily monitoring of Warehouse Workflow exception dashboards to ensure timely execution, (GNS WF inbound/outbound, GNS Manifest work board outbound, EAD WF). Oversee the processes, following operational standards (OPS) and KPI expectations. Ability to cover any other warehouse agent / desk function. Ensures accurate and timely data entry into our system through receiving, scripts, loading, unloading etc. Accurate weighing and dimensioning of cargo. Accurate labeling of freight. Accurate put away locations Completes EOS reports. Will run huddles when a supervisor is not available. Helps to Improve safety, quality, process and cost through continuous improvement methods Participate in transitioning new customers as needed Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions Perform process audits where applicable Keeping the board updated with dock door and staff information current. Escalation point for agents when supervisor is not readily available. Whatever task the Supervisor/Manager assigns Financial Keeping costs down by communicating what is needed on the shift to support our operations, including sending contract workers home/calling people in late/managing OT. Education: High School Diploma Experience: 2 years working in warehouse operations and showing potential in leadership through behavior and actions. Knowledge/ Skills: Solid understanding of OSHA rules, state, local, and company Health and Safety rules and compliance. Strong decision-making skills. Strong team leadership, customer service, and account management skills Professional written and verbal communication skills Critical thinker & resourceful Adaptable to change, reliable and self-motivated. Has a positive attitude and works well with others Knows his job and the jobs around him well and is consistently seeking knowledge. Exemplifies the Behavioral Absolutes. Developing process improvement skills Developing skills in statistics, data analytics productivity and KPI performance Flexible, problem-solver, sense of urgency, quick thinker, organized Pro-active, ability to foresee incidents and adhere to warehouse safety practices Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Must be able to handle stress caused in meeting deadlines with tight scheduling requirements. Must be able to shift priorities easily. Must be able to lift at least 25 # and bend and twist from time to time. Personal Development Must meet company standards of 52 hours of training per year. Completes mandatory training when required Level 1 Trainer Leadership Platform Temperature Control Training Must complete Presentations Course and Fierce Conversation upon course availability Must complete Level 1 Certification within 1 year. GDP compliance certification within 1 year H&S certification within 1 year Dangerous Goods for Air and Ground Certification within 1 year IATA/FIATA Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus Shift: Monday - Friday | 07:00am - 04:00pm Reporting Structure: Warehouse Supervisor, Warehouse Operations Manager, Warehouse Manager We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems