Warehouse Manager 🇪🇸 Tarragona

Job description

📍 Tarragona | Full-time | Fluent 🇪🇸 & 🇬🇧 At Bigblue, we're building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done! Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place. As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. [Shopify](https://jobs.lever.co/bigblue/shopify.com) powers their e-shop, [Stripe](https://stripe.com/) makes payment trivial, and we, [Bigblue](https://bigblue.co/) store and deliver their products around the world. **About the role 🚀** *Location: our warehouse is located in Tarragona****, Spain*** Bigblue is looking for an experienced and results-driven Warehouse Manager to manage our Spain warehouse. The role represents a critical function within the Bigblue Fulfillment team to deliver an exceptional experience to our merchants. As Warehouse Specialist/ Manager, you will be Bigblue’s onsite operational expert, ensuring daily performance across inbound, outbound, returns, and special operations. You will work closely with the 3PL partner’s team, Hub Managers, Product (Atlas), and merchant-facing teams to solve problems fast and keep execution aligned with Bigblue SOPs. Success will be measured by daily KPI adherence, issue resolution speed, quality, and operational consistency. ### Missions ✍️ - Own daily KPI monitoring (productivity, quality, service) and escalate deviations quickly with clear hypotheses and data. - Support daily routines: start-of-shift checks, tier meetings, issue tracking, handovers, and follow-up. - Coordinate operational exceptions and merchant requests (delays, special orders, custom packaging), ensuring clear communication and operational feasibility. - Be a key user of **Atlas (WMS)**: troubleshoot, support adoption, and help onboard new users to correct processes. - Perform structured problem solving on recurring issues (defects, delays, inventory discrepancies) and implement corrective actions with the partner team. - Contribute to continuous improvement initiatives (layout tweaks, standard work, tooling, 5S) with a pragmatic, floor-first approach. - Provide crisp reporting and feedback to internal stakeholders; share learnings into playbooks. ### Who you are 🙌 **Must-have** - Strong interest in operations and willingness to be on the floor every day. - Solid data literacy: comfortable with Excel and KPI tracking. - Clear communication and ability to coordinate multiple stakeholders. - Structured problem solving and reliability (follows through). - English + local language proficiency. **Nice-to-have** - First experience in a well-structured 3PL or high-performance warehouse (IKEA-like environment, e-commerce fulfillment). - 5S / continuous improvement exposure. - Basic SQL knowledge. - Experience supporting WMS adoption or being a super-user. ### Interview process 💙 1. TA screen (30 min) 2. Hiring Manager / Hub Manager deep-dive (60 min) 3. Live case study (onsite) 4. On-site interviews + post-visit report 5. Reference checks (if applicable)