Warehouse Office Generalist

Job description

The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. **ESSENTIAL FUNCTIONS** - Responds to incoming phone calls and emails in a friendly, professional, and standardized method. - Communicates effectively with customers to maintain positive relationships. - Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.). - Processes order/data entry. - Assists customers with returns. - Performs light MS Excel reporting tasks. - Position is responsible for the scheduling/planning of daily operational needs to schedule delivery in a safe productive manner with efficiency and minimum waste. - Position will be required to interact with the dispatcher, managers and sometimes drivers on specific criteria related to the geographic locations being routed. - Accurately input billing information into company system. - Performs other related duties as assigned. - Requires immediate supervision; primary job functions do not typically require exercising independent judgment.