Warehouse Specialist

Job description

HELP US TACKLE THE GROWING WILDFIRE CRISIS WITH THE LATEST ADVANCEMENTS IN AI AND IOT WHO WE ARE The challenge: Every minute matters in wildfire response. As climate change increases the frequency and intensity of wildfires—with longer fire seasons, drier fuels, and more extreme weather—new ignitions can spread rapidly, putting communities, critical infrastructure, and ecosystems at risk. Today, many wildfires are first reported by members of the public, meaning it can take valuable time to detect a fire, confirm its location and size, and mobilize responders. Fire agencies need faster, more reliable ways to detect, verify, and pinpoint new ignitions so they can respond quickly and prevent small fires from becoming catastrophic events. About Pano AI: Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals detect, respond to, and contain wildfires faster and more safely. Our platform combines advanced hardware, software, artificial intelligence, satellite imagery, and other data sources to provide real-time situational awareness and actionable intelligence. Using a network of ultra-high-definition, 360-degree cameras positioned across high vantage points, Pano AI delivers a real-time view of wildfire activity, enabling faster, more informed decision-making when every second counts. We are a team of more than 175 people working in a hybrid-remote environment across North America and Australia, with headquarters in San Francisco. Our customers include government agencies, utilities, insurers, and private landowners who rely on Pano AI to help protect people, property, and natural landscapes. Pano AI currently serves customers across the United States, Australia, and Canada, monitoring more than 50 million acres worldwide. Our values are part of everything we do at Pano AI. They guide how we work together, how we serve our customers, and how we approach our mission. Impact: As we scale our business, we grow our impact—enabling emergency managers to protect people, infrastructure, and the environment from devastating wildfires. Service: We serve those who serve, and the teammates beside us. Trust: We earn trust through integrity, accountability, and an obsession with quality so that our partners can rely on us. Excellence and Speed: We produce exceptional work quickly because our mission demands both precision and urgency. Innovation: We apply cutting-edge technology to what we build and how we work. Our work has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023 https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023 and one of the World's Most Innovative Companies in 2026 https://www.fastcompany.com/91502951/pano-ai-most-innovative-companies-2026, ranking #1 in Sustainability. We have also been named to TIME's https://www.linkedin.com/company/time/ list of the 100 Most Influential Companies of 2025 https://time.com/collections/time100-companies-2025/7289577/pano-ai/ and recognized by MIT Technology Review https://www.technologyreview.com/2024/10/01/1104375/2024-climate-tech-companies-pano-ai-fire-detecting-ai/as one of the top climate technology companies to watch. Backed by $89 million in funding https://techcrunch-com.cdn.ampproject.org/c/s/techcrunch.com/2023/07/10/pano-series-a-extension/amp/ from leading investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures, we're building technology that helps communities around the world become more resilient to wildfire. Learn more at www.pano.ai http://www.pano.ai. THE ROLE Pano AI is hiring a Warehouse Specialist to keep goods and materials moving for our Plant Operations team as our warehouse network grows quickly. This is a hands-on warehouse role first: you will spend a significant part of your week on the floor receiving shipments, picking and packing orders, staging and kitting equipment, and getting product out the door accurately and on time. There is a real systems and analysis side to the job — you will build the tracking, records, and processes this function runs on — but it sits on top of the physical work, not instead of it. The mix shifts week to week. During a site launch or a heavy inbound week, you may be on the floor most of the time. In quieter stretches, you will be tightening up records, improving storage layout, chasing down carrier issues, and building the systems that make the next busy week smoother. We are looking for someone who is genuinely comfortable with both, and who does not consider either one beneath them or beyond them. As Pano scales its warehouse network and brings on additional sites and partners, the volume and complexity of this work is growing fast. This role gives Plant Operations the dedicated capacity it needs to keep receiving and shipping accurate, transportation and storage running efficiently, and every product arriving at the right destination on schedule. Fair warning on one point: our systems and processes here are still being built. There is no mature WMS to inherit. Much of the tracking lives in spreadsheets and carrier portals today, and part of your job will be turning that into something durable. If you want a well-oiled machine to run, this is not it. If you want to build the machine while keeping shipments moving, read on! WHAT YOU’LL DO On the floor - Receive inbound shipments — unload, verify against packing lists, inspect for damage, and put away - Pick, pack, label, and ship outbound orders accurately and on schedule - Stage and kit equipment for deployment, including unboxing, assembly, and prep before it ships - Operate a pallet jack and forklift to move and stage material safely - Perform cycle counts and physical inventory checks, and reconcile discrepancies - Handle returns, RMAs, and inbound repair units - Keep the warehouse organized, safe, and navigable as volume grows Coordination and problem-solving - Track shipments and proactively identify and resolve delays, discrepancies, and bottlenecks - Coordinate with carriers, vendor partners, and internal teams to keep goods moving - Communicate clearly and consistently with Plant Operations stakeholders on shipment status and issues - Route escalations quickly and follow through until they are actually resolved Building the systems - Build and maintain accurate records of inventory, shipments, and deliveries — today largely in spreadsheets - Develop and document repeatable receiving, storage, and shipping processes as we add sites and partners - Improve storage layout, transportation routes, and shipping workflows for greater efficiency - Partner with Plant Operations leadership to flag process and systems gaps, and help stand up better tooling as the network scales WHAT YOU’LL BRING - Experience in warehouse, logistics, distribution, or supply chain operations, including hands-on receiving, picking, packing, and shipping - Comfort operating a pallet jack and forklift (certification a plus; we can certify if needed) - Strong organizational skills and high attention to detail — accuracy in this role has downstream consequences - Solid spreadsheet skills, and the instinct to write something down in a way others can use later - Excellent written and verbal communication skills - Strong problem-solving skills and a proactive, solutions-oriented mindset - Ability to manage multiple shipments, priorities, and deadlines at once - Comfort working cross-functionally with carriers, vendors, and internal teams - Ability to stay calm and adaptable when issues arise, and troubleshoot quickly under time pressure - Ability to thrive in a fast-paced, high-growth environment where processes are still being built - Experience with a WMS, ERP, or inventory management system — or experience helping implement one - Experience supporting hardware deployments, kitting, or field equipment logistics - Experience at a company scaling its warehouse or distribution footprint Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.