Warehouse Specialist

Job description

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us. The Warehouse Specialist serves as Movado Group’s primary operational liaison for outsourced warehouse operations in Mexico. The role is responsible for monitoring fulfillment performance, inventory accuracy, receiving capacity, pick/pack execution, reverse logistics, value-added services, warehouse billing, and warehouse-related SAP/WMS exceptions. This role is critical during the transition from the current operating model to the future 3PL model, ensuring that daily business continuity, service levels, inventory control, and go-live readiness are protected before, during, and after implementation. Key Responsibilities 3PL Warehouse Governance • Serve as Movado’s primary operational contact for warehouse execution with the 3PL partner. • Monitor warehouse performance against agreed KPIs, SLAs, processing capacities, cut-offs, and operating procedures. • Coordinate day-to-day issue resolution with 3PL operations, inventory control, COS/KAM, IT/SAP, Customer Operations, Finance/Credit, and Commercial stakeholders. • Maintain visibility of warehouse issues, action logs, root causes, corrective actions, and closure status. • Support periodic business reviews, operational reviews, and continuous improvement discussions with the 3PL. Fulfillment and Order Processing Oversight • Monitor order processing, pick/pack activity, fulfillment capacity, open orders, order aging, shipment holds, and service-level performance. • Investigate fulfillment exceptions including allocation issues, inventory shortages, pick/pack delays, order release failures, shipment holds, backorders, and incomplete order risks. • Coordinate escalation and resolution of warehouse issues that may impact customer orders, sales execution, or service commitments. • Support daily order prioritization and alignment with Customer Operations and Commercial when critical orders require attention. • Monitor e-commerce fulfillment activity and parcel collection follow-up when warehouse execution affects e-commerce service levels. Receiving, Storage and Value-Added Services • Monitor inbound receiving capacity, receiving backlog, putaway performance, storage utilization, POSM/consumables handling, and warehouse readiness for inbound arrivals. • Coordinate with Logistics Specialist and inbound partners when shipment arrivals or documentation affect warehouse receiving execution. • Monitor warehouse execution of value-added services such as labeling, NOM-related labeling activities, packaging support, POSM handling, and other in-scope warehouse activities. • Track high/peak season capacity needs and support escalation when additional warehouse resources or overtime may be required. Inventory Accuracy and Control • Monitor inventory accuracy, inventory status, cycle count execution, annual physical inventory process, and monthly reconciliation activities. • Investigate inventory discrepancies and coordinate corrective actions with the 3PL, IT/SAP, Finance, and internal stakeholders. • Support inventory reconciliation between SAP and WMS, including issue clarification, adjustment follow-up, damaged goods, blocked inventory, and pending inventory actions. • Track cycle counts, annual physical inventory preparation, count results, root causes, and action plans. • Ensure warehouse inventory processes support accurate product availability and order fulfillment. Reverse Logistics and Returns • Monitor reverse logistics receipt, returns receiving capacity, returns aging, quality inspection reporting, RA creation/follow-up, and return status visibility. • Coordinate with Customer Operations, Billing/AR, and the 3PL to ensure returns are processed, classified, and reported in a timely manner. • Follow up on missing returns, returned product discrepancies, and pending return actions with the appropriate teams. • Support visibility of returns that may impact inventory availability, credit note processes, or customer claims. SAP / WMS Operational Coordination • Monitor SAP/WMS operational flows related to order release, inventory movements, receipt confirmation, shipping confirmation, returns receipt, and inventory synchronization. • Coordinate troubleshooting of warehouse-related system errors, inventory interface issues, sales interface issues, order status discrepancies, and WMS exceptions. • Support UAT, system stabilization, hyper care, and post-go-live issue resolution for warehouse-related processes. • Work with IT/SAP, the 3PL, and internal stakeholders to ensure operational issues are logged, assigned, escalated, and resolved. Warehouse Billing Validation and Cost Control • Review and validate warehouse-related billing, including inbound, storage, outbound handling, VAS, reverse logistics, overtime, and other warehouse service charges. • Support monthly billing audit and reconciliation with the 3PL and internal Finance stakeholders. • Identify billing discrepancies, validate supporting documentation, and follow up until closure. • Support cost improvement strategies and SLA enhancements tied to warehouse productivity, processing capacity, and service performance. Go-Live Readiness, Hypercare and Stabilization • Support 3PL go-live readiness, SOP validation, SLA definition, warehouse setup planning, inventory migration, training, and stabilization activities. • Participate in readiness checkpoints, issue tracking, testing, inventory reconciliation, and go/no-go preparation for warehouse transition. • Support hyper care monitoring after go-live, including order status, inventory exceptions, fulfillment performance, warehouse issues, and KPI performance. • Coordinate transition-related operational actions with internal stakeholders and the 3PL project team. Functional Coordination and Communication • Provide functional guidance, priorities, and follow-up to Customer Operations Admins and Billing Analyst on warehouse-related topics, including order issues, billing exceptions, returns, and customer-impacting warehouse matters. • Maintain proactive communication with Operations, Customer Operations, Logistics, IT/SAP, Finance/Credit, Commercial, and 3PL stakeholders. • Escalate service risks before they impact customers, sales, inventory availability, or billing accuracy. • Identify recurring warehouse issues and recommend process improvements to improve service, efficiency, control, and scalability. Qualifications Bachelor’s degree in Supply Chain, Logistics, Business, Industrial Engineering, or a related field preferred. 3–5 years of experience in warehouse operations, distribution, logistics, customer operations, or supply chain environments. Experience working with third-party logistics providers and outsourced warehouse operations preferred. Working knowledge of SAP, WMS, inventory management, fulfillment, returns, and order management processes preferred. Strong analytical, problem-solving, follow-up, and organizational skills. Proficiency in Microsoft Excel and operational reporting tools. Ability to manage multiple priorities, investigate issues, drive resolution, and communicate clearly in a fast-paced environment. Strong communication and relationship management skills with internal stakeholders and external 3PL partners. Bilingual English and Spanish preferred. Key Competencies Warehouse Operations Governance - Understands receiving, storage, pick/pack, VAS, returns, inventory, and 3PL execution. Inventory Accuracy & Control - Investigates discrepancies, supports reconciliation, and protects inventory integrity. Fulfillment Exception Management - Identifies order risks, drives root- cause follow- up, and protects customer service. SAP / WMS Coordination - Connects business process issues with system owners and external partners. Billing Validation & Cost Control - Reviews supporting data, identifies discrepancies, and supports cost governance. Communication & Collaboration - Works effectively with Customer Ops, Logistics, IT, Finance/Credit, Commercial, and 3PL teams. Accountability & Ownership - Owns open warehouse issues through resolution and maintains clear visibility. Continuous Improvement - Identifies recurring issues and recommends improvements to service, process, and control. DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States. #LI-MP1 Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.