Warranty and Progress Payment Responsible- Istanbul

Job description

Company Description Do you want to shape the future of energy-efficient comfort technologies with your ideas? At Bosch, we create solutions that make life better; from innovative home comfort systems to sustainable energy technologies. Whether it’s mobility, industrial technology, or home comfort solutions, you’ll find opportunities here to turn your vision into reality and contribute to a more efficient, connected, and sustainable world. Join our After Sales Team and take a key role in ensuring transparency, efficiency, and financial accuracy across our post-sales processes. We are looking for a detail-oriented, analytical, and proactive Warranty and Progress Payment Responsible to oversee warranty governance, financial validation, payment cycles, and cross-functional alignment for our Home Comfort business in Istanbul . Job Description Govern end-to-end warranty processes (policy execution, claim validation, financial settlement) Perform technical assessments on claims, rejections, and failure patterns Manage progress payment cycle for service partners (target setting, performance scoring, payment approvals) Ensure financial accuracy, timely payments, and risk mitigation in all transactions Monitor service partner KPIs and integrate results into payment decisions Drive warranty cost control and implement continuous improvement actions Define and maintain warranty policies, pricing structures, and reimbursement models Build and track data models & dashboards (cost per product/component/region/service partner) Lead cross-functional coordination (Finance, Quality, Field Operations, Supply Chain, Legal) Support audits and ensure compliance with internal/external controls Contribute to digitalization (automation, data structures, warranty systems) Manage supplier-related processes (credit notes, reporting, scrapping workflows) Qualifications Bachelor’s Degree in Industrial Engineering or Business Administration and Management, equivalent administrative discipline Minimum 4 years’ experience in HVAC after sales service warranty / service finance ( Preferred) High analytical ability, critical reasoning, risk-based judgement Knowledge of HVAC equipment, system components, and failure mechanisms Commercial acumen & contract governance literacy2 Stakeholder alignment, influence management, conflict resolution Advanced MS Excel / PowerBI / SQL literacy (preferred) Experience in ERP/SAP warranty modules or equivalent CRM/Service platforms Ability to interpret technical failure data & digital service logs Demonstrated experience in warranty cost control or service performance management Minimum Upper-intermediate or Advance English level with fluency Additional Information