Warranty Audit Consultant

Job description

MSX are currently seeking a Warranty Audit Consultant for the UK market. The role is to provide in depth reviews of Dealer warranty operations focusing on repair capabilities and potential Audit risk. The Warranty Audit Consultant will also provide structured warranty audit for the UK Dealer network on correct claim submission, warranty procedures, and policies. The Warranty Audit Consultant will mainly cover all parts of the UK the successful applicant should be willing to travel with nights away. Job Role: Working within a team looking after the UK. Analysis of Dealer historical warranty cost performance Conduct Dealer on-site Warranty audits Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects. Advise Dealer with respect to warranty processes and compliance with the manufacturer’s Warranty Prepare detailed reports on inaccurate claims, areas Present close meeting reports while still on site. The ideal candidate will have a minimum of five years’ experience in Warranty and have an in-depth knowledge of the motor industry. Alternatively, we will also consider applicants with strong Aftersales and Warranty Process knowledge and three years of technical/workshop experience. Extensive knowledge of policy and procedure as well as workshops’ processes Knowledge of both car would be advantageous, however not essential. Ability to liaise and interact with all levels within the dealer network. Excellent communication skills written and verbal. Ability to manage own workload. Competencies and Skills required Team player but must have a pro-active approach and provide new ideas for continuous improvement. Strong business acumen process orientated with attention to detail. Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal and numerical skills Experience having worked with a high-performance, collaborative, constructive peer group is a plus Enthusiastic, flexible, and proactive personality Personal qualities, credibility, and a commitment to the brand. Strong organizational and time management skills PC literacy is essential Full time 40 hours (Monday – Friday) with some degree of flexibility, also to be available to work overtime if required. Travel in the UK is essential with time away from home. Package 25 days annual leave entitlement Company car Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.