Warranty Coordinator

Job description

About Us: Homebound is on a mission to make it possible for anyone, anywhere, to build a home using technology. Created by an experienced team of construction, real estate, design, and technology experts, Homebound is transforming the residential construction industry by improving the costly and inefficient process of building a home. We’ve created an entirely new way to build homes with technology powering every stage from start to finish to provide a seamless experience for our customers. Homeowners across the country can choose where they want to live, select a home plan that’s perfect for them, then personalize and buy it, all online. Homebound has raised $150M in capital from leading venture capitalists like Google, Khosla, Thrive Ventures, and we’re scaling quickly in places like Texas, Colorado and Florida. Come build your future with us. . ABOUT THE ROLE: The Warranty Coordinator plays a critical role in the homeowner experience by managing all post‑construction warranty activities. This role is responsible for administering warranty claims, coordinating repairs, partnering with internal teams and trade partners, and serving as a trusted point of contact for homeowners after move‑in. This position requires construction knowledge, exceptional organizational and communication skills, and a customer‑first mindset. Warranty Coordinators are expected to manage multiple claims simultaneously while ensuring timely, high‑quality resolutions that align with Homebound’s warranty standards and service expectations. This role must be located in Houston, TX. WHAT YOU’LL DO: - Process, track, and manage homeowner warranty claims using Homebound’s proprietary technology platform - Serve as the primary point of contact for homeowners regarding warranty questions, coverage, and claim status - Coordinate warranty repairs with trade partners, subcontractors, and internal construction teams - Educate homeowners on warranty coverage, limitations, and maintenance responsibilities - Review warranty issues for trends, root causes, and opportunities for process or quality improvement WHAT YOU BRING: - High school diploma or equivalent required - 2-4 years prior experience in residential construction, warranty administration, customer service, or a related field preferred - Experience working with subcontractors and service scheduling strongly preferred - Construction‑related training or certifications are a plus - General understanding of residential construction methods, systems, and materials - Excellent customer service skills with the ability to communicate clearly and professionally in challenging situations - Ability to diagnose construction‑related issues and coordinate appropriate remediation - Highly organized with strong time‑management skills and the ability to manage multiple active claims - Detail‑oriented with strong follow‑through and accountability - Comfortable using technology platforms and learning new systems Our Commitment: We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. To apply, please submit an application with your resume on the Career’s page. Homebound is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Homebound considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. Our Compensation Philosophy: Our salary ranges are determined by role, level, and location. Please note that the salary range displayed on each job posting may vary by state. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter will share more about the specific salary range for your preferred location during the hiring process. Please note that each job posting includes a general description of any other compensation offered for the position in addition to the salary range displayed on the job posting. You can find information about our benefits here https://drive.google.com/file/d/1B9WSBBE-fDRH0jSaDX2zsfMfxQSe5DqE/view?usp=drive_link.