Warranty Operations Coordinator

Job description

The Warranty Operations Coordinator will be responsible for processing daily RMA (Return Merchandise Authorization) orders at a productive rate to meet SLAs (Service Level Agreements). They will be the main point of communication for customers by answering questions and resolving problems associated with the warranty process. The team member will work closely with the shipping, logistics, customer returns, procurement, and IT departments to ensure every order is processed and fulfilled on time. The role requires problem solving skills and an ability to identify improvements to the team’s processes. What You Will Do Process daily RMA requests to meet customer SLAs. Coordinate with multiple departments to solve problems and support customer requirements. Identify problems within the RMA order processing flow and suggest improvements. Use various computer programs to monitor inventory levels versus order requests and communicate low levels with team members. Follow up with both internal and external stakeholders to ensure all requests are resolved, using escalations when necessary. Be flexible to support customer requirements in a positive manner to help the team meet its SLAs. Identify recurring problems or delays and communicate the findings to affected parties. What You Bring Associate’s degree (Bachelor’s degree preferred) or equivalent experience 2+ years relevant experience in order processing, customer service, or warranty operations Basic computer skills, and the ability to anticipate risks and problems. The ability to master tasks and the willingness to learn new ones. Ownership and customer service focus. An ability to change priorities in a fast-paced environment. Experience with Microsoft Office products – mainly Outlook, Teams, and Excel. Good written and verbal communication skills with a high level of professionalism. The candidate must work well with a team of people who are committed to supporting the company’s high growth rate. Strong organizational skills and attention to details. About ZT Systems At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world. What We Offer At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future. Compensation & Financial Security -Competitive base salary -Performance-based annual bonus eligibility -401(k) retirement savings plan -Tuition reimbursement for eligible education programs Health & Wellness -Comprehensive medical, dental, and vision coverage with access to leading providers -Mental health resources and employee wellness support programs- -Company-paid life and disability insurance Time Away & Work-Life Balance -Paid time off (PTO) and company-paid holidays -Parental leave and family care support programs Growth & Purpose -Structured training programs and on-the-job learning opportunities -Matching gifts and volunteer programs to support causes you care about These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here. ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.