Water Country - Park Services Lead

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. We are currently looking for a: Water Country - Park Services Lead Roles & Responsibilities: The Park Services Lead is responsible for the upkeep of all facilities including the restrooms, buildings, and midways. Leads assist with daily placement, break rotations, inventory, incentives and documentation. Leads will also be responsible for the same tasks as a team member. Supervisory Duties: · Assist with the daily supervision of the Park Service’s team and any other assigned departments · Lead by example, attitude, and as a representation of Water Country’s core values · Act as an approachable mentor and coach to all assigned team members · Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed · Participate in new-hire orientation and training activities for all assigned employees · Ensure that all required meals and other breaks are being given in accordance with NH law · Ensure daily sign-in sheets are completed and submitted each day · Assist with team scheduling and timekeeping activities Departmental Duties: · Follow the daily cleaning/nightly cleaning protocol set forth by leadership · Audit bathroom and overall park cleanliness · Ensure trash receptacles are clean and free of spills visually and are emptied on a regular basis · Operate golf-carts, vehicles, or other motorized equipment to perform daily duties(18+) · Stock and sanitize all restrooms, as needed · Ensure all eating areas are clean and presentable to guests · Ensure benches and flowerbeds are clean and free of debris · Respond to clean-up calls involving fecal, vomit, and food spills · Roam all assigned areas to monitor cleanliness and assist guests and employees · Courteously resolve guest questions and concerns, and assist with lost children. Ensure that all team members have necessary supplies to successfully perform duties · Proactively monitor the park for safety hazards (e.g. wet floors, tripping hazards, etc.) · Maintain records of all work completed and safety inspections · Maintain high standards of performance for all assigned areas of responsibility · Ensure ADA standards are met in each location · All other duties and special projects assigned by leadership Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus. Education and Experience: · High School education preferred Equivalent work experience will be considered · 1+ year of previous Park Service, grounds, or housekeeping work experience desired Requirements: · Must be at least 16 years of age to comply with NH Child Labor Laws · Ability to work flexible schedule, including evenings, weekends, and holidays · Must have reliable transportation to and from work for your scheduled shift · Must possess a valid driver’s license and a good driving record · Ability to safely and efficiently operate motorized vehicles and equipment · Ability to comply with all uniform policies · Must possess strong attention to detail and desire to keep park clean and presentable · Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals · Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines · Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner · Ability to follow direction, multi-task, and work as part of a team as well as independently Physical Requirements: · Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time · Ability to remain on feet for majority of the workday · Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more · Ability to consistently use hands to grasp, control, move objects/tools · Ability to see details of objects that are more than a few feet away Working Conditions: · Frequent exposure to all outdoor and indoor areas of the park · Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions · Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals · Subject to bloodborne pathogens Proper PPE is required in these situations. · Subject to frequent interruptions and requests that may require reprioritization of activities Team member benefits: Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country host, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Herschend Perks & Benefits: Flexible schedule Ability to cross-train and learn unique skills across various departments Enjoy free entry to Water Country and select Herschend parks at no cost on your days off Invitations to exclusive company-sponsored employee events throughout the season We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today! Do not miss the chance to spark your career now!