[Wattpad] Product Experience Designer

Job description

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us! Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. To read more about our family of Brands, check out our website [here](https://about.webtoon.com/). **Wattpad follows a hybrid work model, with employees working from our vibrant downtown Toronto office 3x per week.** We are looking for a Product Experience Designer who is passionate about creating intuitive, engaging, and emotionally resonant user experiences. In this role, you will design experiences that help users find the right stories, enjoy them deeply, and stay in flow longer. You will partner closely with Product Managers, Engineers, and cross-functional teams to shape problems, explore solutions, and deliver experiences that balance user goals, motivations, and business outcomes. This is a role for a designer who enjoys both discovery and execution and who sees design as a way to create clarity, momentum, and value. ### What You’ll Do: - Lead the UX and UI design process from discovery through delivery for features and experiences across mobile and web - Partner with Product Managers to frame problems, define success, and explore alternative approaches - Design intuitive flows, interaction models, and visual solutions that drive meaningful user action - Identify customer problems and translate insights into clear experience opportunities - Use research, usability testing, and data analysis to inform and evolve your designs - Evaluate tradeoffs between user value, technical constraints, and business goals - Develop wireframes, user flows, prototypes, and high fidelity designs using tools like Figma - Design for mobile and web platforms, including iOS, Android, and responsive web - Ensure designs meet standards for usability, accessibility, and inclusive experience Iterate based on feedback, testing, and learning - Contribute to and evolve Wattpad's design system to ensure scalable, accessible, and consistent experiences - Collaborate with cross-functional partners, including content, trust and safety, and ads and engineering to align on technical feasibility and implementation details - Grow as a designer by staying curious about UX trends, user behavior, seeking feedback, and contributing to shared learnings within the design team ### Required Qualifications: - Minimum of 3+ years of experience designing digital products across mobile and web - Strong UX fundamentals including interaction design, information architecture, and visual design - Ability to think holistically about user journeys and systems - Comfort partnering closely with product and engineering throughout the product lifecycle - Experience using research and data to inform design decisions - Passion for creating experiences that are not only usable, but delightful and engaging ### Nice To Haves: - Passion for storytelling, reading, and writing - Familiarity with Wattpad, WEBTOON, fanfiction communities, or creator platforms - An appreciation for fandom culture, online communities, and the ways readers and writers connect around stories