We are having Hardware Support Technician @ Sunnyvale, CA & San Francisco,CA

Position : Hardware Support Technician Location : Sunnyvale, CA & San Francisco , CA Duration : FTE JOB DESCRIPTION: Responsibilities: ● Image and install software on Apple, Windows, and Linux laptops/desktops ● Troubleshoot post deployment issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices ● Perform daily checks in conference rooms ● Configuring and assisting executive while in meeting. ● Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN ● Identify and resolve hardware and software application conflicts ● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents ● Responsible for asset tagging and entering all incoming equipment into our asset management system ● Collaborate with cross functional teams to properly onboard incoming new hires ● Ensure that hardware is properly assigned and updated into our management system ● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment ● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware ● Ensure that resolutions are consistent with company standards and policies Requirements: ● Prefer 1-3 years IT experience, including technical training ● Must have worked and supported an enterprise environment for at least 1 year. ● Experience with Event support or similar – assisting users with quick on the spot configuration of apps, hardware and OS ● Knowledge on webex like tools for video conference. ● Must have worked at a minimum of 1 year in a customer facing role. ● Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications ● Experience with imaging Red Hat Enterprise Linux 6 is a plus ● Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet) ● Experience in using PC-based word processing, presentation, and e-mail software preferred ● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred ● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations ● Outstanding customer service and interpersonal skills ● Excellent organizational skills and ability to prioritize tasks among many competing requests ● Experience working in or supporting a call center or help desk environment ● MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus ● Aptitude for learning ● Excellent oral and written communication skills ● Ability to work in teams and in a team environment ● Able to lift up to 50 lbs Mandatory: LinkedIn presence and for verification share 2 good References from your last two projects. If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future. Thanks for your time, All your information will be kept confidential according to EEO guidelines. Thanks & Regards Kumar.T | Resourcing Executive KRG Technologies, Inc., 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 303 |