We are Looking for “ Fresher's Application Support ”

Job description : Fresher's Application Support Location : Tampa, FL Duration : CTH NOTE: Fresher’s with good capstone or less than 1 year experienced with 3 year degrees (Associates or Bachelors) Here is the description of roles and expectations. Fresher with good capstone or less than 2 years experienced with 3 year degrees (Associates or Bachelors) is what we are looking at. Service Tier JD Skills Expectation Level 1 / 1.5 • Initial support level and first interface for end user & system generated application issues • Work as a part of Application Command Center that includes monitoring and system health checks • Work as a part of the L1.5 group drives SOP / Script based resolution and fulfillment • Good Communication Skills • Foundation in IT Service Management (Handling Incidents, Troubleshooting, working through ticketing tools, experience in systems management / monitoring tools will be useful) • Computer Science Education with good foundation in technical skills and basics on Java / .NET / C++ / C#/SQL/Oracle • Associates / 3 year degrees in Computer Programming, Computer Science etc., Level 2 • Work as a part of L2 team that focuses on Unknown resolution and Adhoc fulfillment through configuration changes • Perform Application Root Cause Analysis and continual pursuit to reduce incidents / disruptions of services • Continual effort to pass incidents to L1 / L1.5 through creation of Knowledge Artifacts / scripts • Perform minor bug fixes and ensure application stability • Good Communication Skills • Specialize in one core technology (C++/C, Java, .Net, SQL, Oracle etc.,) • Ability to work with multiple stakeholders • Adept in SDLC basics • Foundation in IT Service Management, IT processes, ticketing tool etc., • Any Certifications will be useful • Associates / 3 year degrees in Computer Programming, Computer Science etc., If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future. Thanks for your time, All your information will be kept confidential according to EEO guidelines. Thanks & Regards Kumar.T | Resourcing Executive KRG Technologies, Inc., 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 303 |