Wealth Contact Center Intern / Co-Op (Winter 2027)

Job description

Role Type: Internship/Co-op Work Term: Fall/Term 1 Work Location: Markham, Ontario, Canada Hours: 37.5 Pay Details: $48,000 - $68,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The North American Contact Centre (NACO) is comprised of over 6500 employees across North America supporting over 50MM annual live customer / client contacts and 200MM+ automated contacts across four lines of business (TD Insurance, Wealth, TD Bank & TDCT) . In the Wealth Contact Centre, w e service over a million customers, supported by 1300+ wealth professionals across three distinct lines of business (Direct Investing, Money-In Advice, and Financial Planning Direct). Job Description About This Role Reporting to the Senior Manager, Service and Performance Effectiveness, the successful candidate will collaborate with a variety of partners across Wealth and the Contact Centre to plan, develop , manage, and execute on our client and colleague irritant programs. Responsibilities include: I dentification and tracking of process irritants and points of friction Thought leader ship with goal to transform the way we do our work contributing to a white glove experience for our valued clients Deliver ing process and workflow solutions I nfluenc ing partners to deliver enterprise tools meeting the needs of the next generation contact centre Inventory and rank the top process barriers an d top workflow optimization needs Analyze data trends and provide insights and recommended solutions Work with team members on reporting an d analytics, support team with BAU activities Job Requirements What can you bring to TD ? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have: Qualifications/Skills/Experience: Confidence and the ability to lead and manage a significant business management workstream in an area of moderate risk, complexity, and scope Commitment to ensuring there is an integrated approach with other business management areas, broader organization, and enterprise wide Readiness to focus primarily on short to medium term strategy Adaptability to d eep knowledge and understanding of the business process constraints , organizational practices, and disciplines Sound to advanced knowledge of external competition, industry, and market trends in relation to your own function or busines s Strength in interacting closely with business leaders to both optimize resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale Expanded knowledge of Investment solutions, services, markets, and key competitors Exceptional listening & communication skills Ease working in a fast pace environment supporting front line teams Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet