Web Implementation Consultant/Associate

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Web Implementation Consultant/Associate based in the United States.** As a Web Implementation Consultant/Associate, you will help customers successfully launch and adopt new digital products across a broad technology portfolio. You will guide clients through consultation, configuration, training, quality assurance, and post-go-live support. The role combines customer-facing consulting with hands-on technical troubleshooting and product expertise. You will partner closely with Project Managers, Product, Development, Support, Sales, and Education teams to deliver successful implementations. You will help customers optimize websites, mobile applications, CRM solutions, APIs, and other connected products. Your ability to manage multiple projects, solve complex problems, and communicate clearly will be essential to customer success. This is a fully remote opportunity for a proactive, detail-oriented professional who thrives in a collaborative and evolving environment. ### Accountabilities: - Serve as a key implementation resource for Project Managers, supporting customer onboarding, product configuration, one-on-one training, and post-go-live assistance. - Consult with customers to understand their website vision and strategy and recommend effective approaches for web content and product utilization. - Provide consultation, configuration, and training across websites, mobile applications, roster synchronization, APIs, beacons, geofencing, CRM systems, and related product lines. - Determine the scope of custom configurations and builds based on customer specifications and project requirements. - Advise customers on best practices to ensure they maximize the functionality of the broader product suite. - Manage multiple customers, projects, and tasks simultaneously while maintaining high standards of responsiveness and delivery. - Create and maintain documentation covering standard practices, processes, configurations, and project activities. - Understand customer business challenges and translate them into clear, practical technology solutions. - Conduct quality assurance checks on newly developed websites and other products, document issues, and communicate findings to the appropriate teams. - Troubleshoot website and mobile application issues, investigate root causes, and coordinate technical resolutions. - Maintain strong customer relationships through proactive follow-up, responsiveness, clear communication, and attention to customer satisfaction. - Coordinate cross-functional teams and internal stakeholders to ensure project objectives are achieved. - Collaborate with Product Managers by sharing customer feedback, identifying opportunities, and communicating feature requests. - Work with Support teams and leadership during customer transitions, highlighting unique configurations and potential knowledge gaps that require additional support preparation. ### Requirements - 4+ years of relevant and progressively responsible experience, preferably in software, web implementation, quality assurance, project management, or customer-facing technology roles. - Bachelor’s degree preferred. - Experience managing multiple projects across different product lines, such as websites, CRM, reservations, accounting, or point-of-sale systems. - Operational knowledge of relational databases, database schemas, SQL, VBScript, and Microsoft Excel. - Familiarity with JavaScript, APIs, CSS, HTML, and web technologies. - Proven experience in software or website product quality assurance, including identifying, documenting, and communicating technical issues. - Experience with project management and a strong understanding of customer support and client success. - Strong interpersonal and communication skills, with the ability to clearly explain technical concepts and remain patient and supportive during customer training. - Excellent organizational, time-management, relationship-management, multitasking, and attention-to-detail skills. - Self-motivated and proactive, with a strong desire to educate customers on best practices and help them maximize product value. - Ability to understand complex customer needs, work through ambiguity, and develop effective business and technical solutions. - Strong written and verbal communication, active listening, composure, and independent problem-solving abilities. - Comfortable collaborating with stakeholders across different levels and functions in a fast-changing environment. - Curious, empathetic, positive, adaptable, and motivated by meaningful work and continuous improvement. ### Benefits - Fully remote position within the United States. - Opportunity to work across a diverse portfolio of web, mobile, CRM, API, and business technology solutions. - Collaborative environment with cross-functional exposure to Project Management, Product, Development, Support, Sales, and Education teams. - Opportunity to directly influence customer success, product adoption, and the quality of technology implementations. - Global working environment with colleagues who support professional growth and knowledge sharing. - Culture centered around finding better ways to work, doing the right thing, communicating directly, winning together, and owning outcomes. - Inclusive workplace that values diverse cultures, generations, disciplines, perspectives, and lived experiences. - Professional growth opportunities within an evolving technology environment. - Applicants must have eligible working rights in the United States and must not require sponsorship.