WeLab Bank - (Assistant) Manager, Operational Risk

Job description

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey. At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab! Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable. Join us to build a better financial future for everyone! About You: You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment You enjoy doing purpose-led and meaningful work You have a strong thirst for knowledge and are driven to find solutions that don't exist yet You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective) You always find a way to get things done without sacrificing the quality of your work, integrity, and values No task is off limits for you You are humble and prioritize the success of the team over your own with an eagerness to help those around you You don't shy away from challenges and can bounce back from setbacks What You’ll Do and What Success Looks Like Develop, implement, and maintain the Bank’s Operational Risk Management Framework (ORMF) and operational resilience framework, including supporting policies, procedures, systems, and tools to ensure alignment with regulatory requirements and industry best practices Assess the adequacy and effectiveness of existing controls, and provide recommendations for enhancement in accordance with HKMA Supervisory Policy Manual and applicable regulatory expectations Drive and coordinate Risk and Control Self-Assessment (RCSA) and Key Risk Indicator (KRI) frameworks, enhancing risk identification, assessment methodologies, and ongoing monitoring practices Oversee the review and analysis of operational risk events, incident and issue trends, and significant risk events; perform root cause analysis and ensure the implementation of sustainable and effective mitigation measures Monitor and track risk issues, audit findings, and management action plans, ensuring timely remediation, closure, and escalation of overdue or high-risk items Conduct risk assessments and thematic reviews of operational processes; provide risk advisory input for product due diligence, and offer guidance to business units and support functions on new products, services, and change initiatives Perform risk data analysis and maintain high-quality operational risk and loss data repositories to support robust risk insights, trend analysis, and data-driven decision-making Prepare accurate and timely operational risk reports (monthly and ad hoc) for senior management and governance forums, with clear articulation of key risk themes, emerging risks, and control effectiveness Support the effective execution of Risk Management Committee (RMC) meetings, including preparation of materials, facilitating risk discussions, and tracking of action items to ensure strong governance Support Business Continuity Management (BCM) and operational resilience initiatives, including Business Impact Analysis (BIA), identification and maintenance of critical operations, business continuity planning (BCP) exercises, and scenario testing Promote a strong risk culture across the organization by delivering training, enhancing risk awareness, and driving continuous improvement in operational risk management practices What is Required and What We’re Looking For Bachelor’s degree in Risk Management or a related discipline Minimum 3–5 years of relevant experience in the financial services industry or consulting, with a focus on operational risk management, internal controls, or audit Professional certifications such as Associate Operational Risk Management Professional (AORP) or Certified Operational Risk Management Professional (CORP) are advantageous Demonstrated practical experience and sound understanding of operational risk frameworks and regulatory standards, including HKMA Supervisory Policy Manual modules (e.g. OR-1, OR-2, SA-2, TM-E-1, TM-G-2, IC-1, CG-1) Strong analytical, problem-solving, and critical thinking capabilities, with the ability to assess complex risk scenarios and propose pragmatic solutions Ability to work independently, manage multiple priorities effectively, and deliver high-quality outputs within tight timelines Excellent communication and stakeholder management skills, with the ability to engage, influence, and collaborate effectively across business and functional teams Perks and Benefits to enrich your experience at WeLab: Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc. A big and contagious smile on everyone’s face to make you happier :) WeLab’s Awards & Recognitions: Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong CNBC Disruptor 50: the only Hong Kong-based company on the list Financial Times Asia-Pacific High-Growth Companies: #2 in ranking The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below. All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.