WeLab Bank - Senior Officer, Operation Support

Job description

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey. At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab! Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable. Join us to build a better financial future for everyone! About You: You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment You enjoy doing purpose-led and meaningful work You have a strong thirst for knowledge and are driven to find solutions that don't exist yet You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective) You always find a way to get things done without sacrificing the quality of your work, integrity, and values No task is off limits for you You are humble and prioritize the success of the team over your own with an eagerness to help those around you You don't shy away from challenges and can bounce back from setbacks About the role: Join our Operations team to support high-impact customer campaigns, strengthen operational controls, and improve day-to-day execution in a fast-moving digital banking environment. This role is suitable for candidates with experience in fulfillment operations, campaign operations, marketing execution, customer communication execution, banking operations, process improvement, operational risk control, or digital banking support. What you’ll do and what success looks like: Campaign Execution & Coordination : Partner with Marketing, Product, Risk, Compliance, and other internal teams to translate campaign requirements into clear operational actions. You will manage campaign timelines, coordinate dependencies, track readiness, and proactively resolve issues before they affect launch quality or customer experience. Marketing Communication – Execution & Maintenance : Execute and maintain customer communications across EDM, push notifications, and in-app messages. Perform careful quality checks on data transmission, personalization rules, content accuracy, and brand requirements, while keeping audience segments updated based on business rules and data feeds. System Management & Campaign Setup : Develop strong knowledge of internal banking systems used for campaign setup, configuration, and fulfilment. This includes setting up program parameters such as cash rebate arrangements, verifying customer eligibility, investigating exceptions, and resolving operational issues efficiently. Compliance & Risk Management : Ensure all campaign activities adhere to relevant banking regulations, compliance policies, and data privacy standards. This includes documenting processes and maintaining audit trails. Process Improvement: Identify practical ways to streamline Fulfilment processes, reduce manual work, improve accuracy, and strengthen scalability. You will support enhancements that improve efficiency while reducing operational risk and maintaining strong controls. What we’re looking for: DSE, Form 7, Associate Degree, Higher Diploma, or above. Minimum 1–2 years of experience in marketing execution, campaign operations, fulfillment operations, or related operational support. Fresh graduates may also be considered for a junior level position. Familiarity with AI tools, automation, or workflow enhancement solutions, or a strong willingness to adopt AI-enabled ways of working to improve efficiency, accuracy, and operational effectiveness. Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; experience with data handling, reporting, or workflow tools is an advantage. Attention to detail and a commitment to accuracy Perks and Benefits to enrich your experience at WeLab: Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc. A big and contagious smile on everyone’s face to make you happier :) WeLab’s Awards & Recognitions: Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong CNBC Disruptor 50: the only Hong Kong-based company on the list Financial Times Asia-Pacific High-Growth Companies: #2 in ranking The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below. All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.