WeLend - Manager, Channel Management (Retail Lending)

Job description

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey. At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab! Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable. Join us to build a better financial future for everyone! About You You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment You enjoy doing purpose-led and meaningful work You have a strong thirst for knowledge and are driven to find solutions that don't exist yet You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective) You always find a way to get things done without sacrificing the quality of your work, integrity, and values No task is off limits for you You are humble and prioritize the success of the team over your own with an eagerness to help those around you You don't shy away from challenges and can bounce back from setbacks What you’ll do and what success looks like in this role Lead and manage telesales teams across Hong Kong and China , setting clear targets and ensuring consistent sales performance. Drive growth in retail loan and refinancing products by acquiring, developing, and retaining customers through effective channel management. Build strong understanding of lending propositions, customer needs, and loan portfolio quality to support sustainable business growth. Provide structured sales training, ongoing coaching, and performance management to build a high‑performing and compliant sales team. Monitor sales productivity, conversion, and portfolio performance, using data insights to optimize channel effectiveness. Ensure adherence to sales governance, conduct standards, and regulatory requirements across all sales activities. Collaborate with internal stakeholders (Credit, Risk, Operations, Marketing) to support end‑to‑end sales initiatives. Lead a team of telesales to solicit new business opportunities in loans Monitor and manage the risk profile of the team loan portfolio Maintain good rapport with existing customers in order to explore new business opportunities Review the customer portfolio as assigned on a regular basis to refine business strategies and directions Require travelling to China office for coaching and training purpose What is required and what we’re looking for Bachelor’s degree in Business, Finance, Marketing or a related field. 8+ years’ experience in business development, and channel sales (ideally in banking, fintech, or financial services). Strong analytical skills—able to assess opportunities, build business cases, and track sales/loan metrics. Excellent communication, presentation, and stakeholder management skills. Comfortable navigating matrix organizations and collaborating with cross-functional teams (Product, Tech, Risk, Legal, Ops). Highly proactive self-starter with strong commercial instincts. Fluent in English, Cantonese and Mandarin. Perks and Benefits to enrich your experience at WeLab: Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc. A big and contagious smile on everyone’s face to make you happier :) WeLab’s Awards & Recognitions: Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong CNBC Disruptor 50: the only Hong Kong-based company on the list Financial Times Asia-Pacific High-Growth Companies: #2 in ranking The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below. All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.