Wellbeing & Support Healthcare Assistant

We’re looking for a Healthcare Assistant to join our team at the Cardiff and the Vale Hospice, providing compassionate, high-quality end-of-life care during day and night shifts. We are looking for a highly organised, compassionate and detail‑focused individual to join our Wellbeing and Support Hub (WaSH) team. This role plays an administrative and coordination function, ensuring that our wellbeing activities, clinics and workshops run smoothly and that patients, carers and staff receive timely, accurate support. While this is a Healthcare Assistant post, there is an element of administrative task, information management and service coordination, supporting the wider clinical and allied health professional team through effective systems, communication and organisation. This is a compassionate and hands-on role where you’ll make a meaningful difference in people’s lives during their final stages, while also supporting their loved ones through grief and bereavement. Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £26,300 per annum + enhancements (pro rata) Contract: Part Time, permanent basis. 15 hours per week, Thursday & Friday 9am-5pm. Based : Cardiff and the Vale Hospice What you will be doing: Acting as a key point of contact for patients, carers, volunteers and staff Booking and managing appointments, activities, workshops and clinics Maintaining accurate electronic and paper records, including: Inputting patient information and clinical notes into electronic systems Ensuring data is complete, timely and confidential Supporting data collection, reporting and basic analysis for the service Developing and maintaining efficient information systems and processes Liaising closely with nursing and allied health teams to coordinate care and clinics Managing incoming correspondence, mail and internal communications Supporting volunteers by coordinating schedules and activity sessions Helping ensure a welcoming, well‑organised and supportive environment Supporting activities and workshops Communicating clearly and sensitively with patients and those important to them What's in it for you: Annual leave allowance 27 days plus 8 public holidays (pro rata) Competitive Policy for parental/sick Leave Continuous Professional development Industry leading training programmes Season ticket loan for travelling to and from work Defined contribution schemes for Pension Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Help with eyecare cost Entitled to Marie Curie Blue Light Card Entitled to Benefit-Hub Discount Scheme Life assurance – for all employees What we’re looking for: NVQ Level 2 in Health and Social Care or equivalent Level 2 qualification (e.g. NCFE, BTEC), or willingness to work towards it, plus functional skills in numeracy and literacy at Level 2 At least 6 months of recent care delivery experience in a health or social care setting Strong communication skills, with the ability to hold person-centred, empathetic conversations and communicate clearly, kindly and professionally Knowledge of palliative and end of life care, including holistic care planning and symptom management Ability to plan and prioritise care, respond to changes in patient condition and escalate appropriately Works effectively as part of a multidisciplinary team Strong organisational and administrative skills, with confidence working with systems Confident using IT systems, databases, Word and Excel Understands the importance of confidentiality and accuracy Shares our commitment to person-centred, compassionate care Please see the full job description here: Close date for applications :22nd October 2026 Interview Date: 28th & 29th October 2026 **We reserve the right to close this advert early should we receive a sufficient number of applications. ** At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at . Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice. At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at . Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice. Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives. We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: • Growing and transforming our direct care and support • Delivering more practical information and support • Leading in shaping the end-of-life experience