Wellness Associate (Full-Time)

Job description

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada. TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla. The primary responsibility of a TerrAscend **Wellness Associate** is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. ### Why TerrAscend? Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve. ### Responsibilities: - Assist patients and caregivers and/or customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. - Management of patient records through the State mandated system and POS system. - Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. - Maintain knowledge of state regulatory requirements and guidelines. - Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security. - Assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. - Develop and maintain strong relationships with patients and caregivers and/or customers by anticipating needs. - Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines. - Other duties as assigned. ### Qualifications & Experience: - High School Diploma or GED required. - Cannabis experience a plus. - At least 1 year of customer service, retail or related experience preferred. - Ability to create and maintain a customer focused culture - Must be available to work flexible schedules, including weekends, holidays, and overtime as needed. - Strong organizational, communication, computer, and multitasking skills. - Background Check Required