Wellness Concierge

Job description

At Scape Relaxation, our Wellness Concierge team members are the heart of our studio, creating a warm and welcoming environment where guests feel cared for from the moment they arrive. As a Wellness Concierge, you’ll be responsible for managing the front desk, assisting with customer needs, and ensuring each guest has an exceptional experience. This role is perfect for someone who is passionate about wellness, enjoys working with people, and thrives in a dynamic environment. Who You Are: A people person with a passion for health, wellness, and creating memorable guest experiences. Organized, detail-oriented, and able to multitask in a fast-paced environment. A proactive problem solver with excellent communication and interpersonal skills. Comfortable with technology, including scheduling software and payment processing systems. Professional, positive, and eager to contribute to a supportive team environment. Tasks Customer Experience: Greet every guest with a warm and professional demeanor. Guide guests through their therapy sessions and answer any questions about the services offered. Assist members with scheduling, rescheduling, and managing their appointments. Provide product recommendations and detailed explanations of therapies to enhance guest experiences. Front Desk Operations: Manage check-ins and check-outs efficiently and accurately. Handle membership sign-ups, renewals, and inquiries, ensuring every guest feels valued and informed. Process payments and maintain accurate records of transactions. Maintain a clean, organized, and inviting reception area. Support & Teamwork: Coordinate with the Wellness Manager to ensure smooth daily operations. Assist with inventory management, such as retail products and supplies for therapies. Address guest concerns or issues promptly, escalating to the manager when necessary. Collaborate with team members to deliver a seamless guest experience. Education & Advocacy: Stay knowledgeable about all therapies offered, including their benefits and usage guidelines. Share insights on how therapies can support guest wellness goals. Promote the mission of Scape Relaxation to guests and the local commun Requirements Previous customer service or front desk experience preferred (spa, wellness center, hospitality, or fitness industry is a plus). Strong communication and interpersonal skills. Availability to work flexible hours, including evenings and weekends. A passion for wellness and eagerness to learn about our therapies. Benefits Competitive hourly wage with opportunities for bonuses or incentives. Complimentary Scape Relaxation membership to experience the therapies you promote. Ongoing training to help you grow within the wellness industry. A positive, team-oriented workplace where your contributions are valued. At Scape Relaxation, we’re on a mission to make wellness accessible, affordable, and transformative for everyone. If you’re ready to make a difference in people’s lives and be part of a supportive, purpose-driven team, we’d love to hear from you! Apply today and join the Scape Relaxation family.