Wellness Membership Staff - Janu Tokyo

Job description

Location Overview Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon. Role We are seeking an experienced, passionate, and highly motivated Membership Staff to join Janu Tokyo. This role is ideal for a dynamic hospitality professional who thrives in a modern luxury environment and is committed to delivering exceptional membership experiences. As a Membership Staff member, you will play a key role in fostering meaningful relationships with members, ensuring seamless service, and creating an elevated wellness journey that reflects Janu’s spirit of connection, energy and contemporary luxury. You will contribute to shaping memorable experiences while supporting smooth daily operations within the wellness environment. Responsibilities Prepare and deliver warm, intuitive and personalised service that enhances the member experience Serve as a key point of contact for wellness members, responding to inquiries and providing attentive support Build strong relationships with members to understand preferences and anticipate individual needs Support membership operations including registrations, renewals, bookings and administrative processes Coordinate wellness reservations, schedules and experiences to ensure smooth daily operations Maintain accurate member records and assist with membership-related documentation and reporting Collaborate closely with wellness teams and other departments to provide a seamless luxury experience Handle member feedback, requests and concerns with professionalism, care and discretion Assist in promoting wellness programs, seasonal offerings and exclusive member experiences Support onboarding, orientation and guidance for new members to ensure a welcoming and personalised journey Requirements Minimum 3 years of practical experience in membership services or similar roles Excellent communication skills Conversational-level English proficiency (CEFR A2 or higher) Advanced business-level Japanese proficiency (CEFR C1 or higher) Basic PC skills including MS Office and typing *Candidates with exceptional experience or skills may be considered even if they do not meet every point Benefits At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth. Employee benefits at Aman and Janu properties Employee benefits at hotels and facilities operated by the group company Access to the special privilege program Birthday celebration cake voucher Access to the employee canteen at preferential rates with a separate meal allowance provided Membership in an external employee welfare and benefits service Transportation allowance provided in accordance with company policy Locker and uniform provided Participation in the employee association including social events and sports club subsidies Comprehensive social insurance coverage Medical checkups upon joining and regular health examinations Join the Janu journey At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.