Wellness Receptionist Staff - Janu Tokyo

Job description

Location Overview Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon. Role We are seeking an experienced, passionate, and highly motivated Wellness Receptionist Staff to join Janu Tokyo. This role is ideal for a dynamic hospitality professional who thrives in a modern luxury environment and is committed to delivering exceptional guest experiences. As a Wellness Receptionist, you will be the welcoming face of our wellness facilities, ensuring seamless guest journeys through warm, intuitive service and thoughtful attention to detail. You will play a key role in creating an atmosphere that reflects Janu’s spirit of connection, energy and contemporary luxury while supporting smooth daily operations. Responsibilities Welcome guests warmly and professionally, ensuring a seamless and personalised arrival experience within the wellness facilities Manage reservations, appointments, and guest inquiries efficiently in accordance with Janu standards Deliver warm, intuitive and personalised service that enhances the guest experience Provide guests with accurate information about wellness treatments, facilities, services, and schedules while offering thoughtful recommendations Handle guest check-ins, check-outs, payments, and administrative tasks with accuracy and professionalism Maintain reception area cleanliness, organisation, and presentation to reflect Janu’s luxury standards Coordinate closely with therapists, wellness practitioners, and other departments to support smooth daily operations Assist in managing guest preferences, special requests, and feedback with professionalism and care Ensure compliance with safety, hygiene, and operational procedures within the wellness environment Support administrative duties, reporting, and general reception operations when required Requirements Minimum 3 years of experience as a receptionist or similar role Excellent communication skills Business conversational level English proficiency (CEFR B1 or higher) Advanced business-level Japanese proficiency (CEFR C1 or higher) Basic PC skills including MS Office and typing *Candidates with exceptional experience or skills may be considered even if they do not meet every point Benefits At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth. Employee benefits at Aman and Janu properties Employee benefits at hotels and facilities operated by the group company Access to the special privilege program Birthday celebration cake voucher Access to the employee canteen at preferential rates with a separate meal allowance provided Membership in an external employee welfare and benefits service Transportation allowance provided in accordance with company policy Locker and uniform provided Participation in the employee association including social events and sports club subsidies Comprehensive social insurance coverage Medical checkups upon joining and regular health examinations Join the Janu journey At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.