Serve as senior escalation point for complex customer and help desk issues, ensuring timely resolutionLead infrastructure monitoring and reporting on health, traffic, performance, vulnerabilities and trends to managementEvaluate and optimize existing systems to improve efficiency, scalability, and reliabilityDesign and document workflows, system diagrams, and operational processes for IT and business alignmentArchitect solutions that balance innovation with financial and resource constraintsPlan and implement enterprise network security, including firewall management, VPN configuration, host security, file permissions, and system integrityManage user lifecycle including provisioning, de-provisioning, and access control across systemsProvide technical guidance to help desk, NOC and Engineering teamsLead onboarding and IT orientation for new employees, ensuring smooth integration into company systemsDrive innovation by researching, testing, and implementing new technologies to keep the company competitiveQuote and scope client hardware requirements and projects.Creatively problem solve within the bounds of available financial resourcesRequirementsDegree in related field or equivalent applicable work experience5+ years of progressive experience in network and systems administration, including help desk escalation and infrastructure supportExperience with Firewalls: Sophos, Cisco Meraki, Fortinet, UnifyExpert-level knowledge of Active Directory, Enterprise domain controllers, and group policy management, Microsoft Azure, DNS, Microsoft Integrations, Office 365, and hybrid cloud environmentsDeep understanding of network security, firewalls, VPNs, Routers, WAN/LAN, ACL, intrusion detection/prevention, and endpoint protectionExtensive experience with enterprise-scale software deployments, patch management, and automation frameworksHigh proficiency in PC systems, enterprise applications, and IT management toolsExcellent communication skills with the ability to translate technical issues into business impact for stakeholdersCommitment to continuous learning and staying current with emerging technologiesPreferably with knowledge in the following tools:Microsoft 365: Admin Center, Exchange, Azure, Identity, etc.RMM : NinjaOne, n-central, Datto, etc.Backup: Cove Data Protect, Commvault, NinjaOne BackupPatching: Microsoft OS Patches, 3rd party Software PatchNetwork Monitoring: Auvik, ConnectSecure, SolarwindsAI tools: Base 44, Claude,Advantageous Experience/Skills:SolArc experienceAdvanced PowerShell scripting skills with proven experience in automationPreferably with IT Certifications (Microsoft, Cisco etc.)Hospitality industry experience
- Serve as senior escalation point for complex customer and help desk issues, ensuring timely resolution
- Lead infrastructure monitoring and reporting on health, traffic, performance, vulnerabilities and trends to management
- Evaluate and optimize existing systems to improve efficiency, scalability, and reliability
- Design and document workflows, system diagrams, and operational processes for IT and business alignment
- Architect solutions that balance innovation with financial and resource constraints
- Plan and implement enterprise network security, including firewall management, VPN configuration, host security, file permissions, and system integrity
- Manage user lifecycle including provisioning, de-provisioning, and access control across systems
- Provide technical guidance to help desk, NOC and Engineering teams
- Lead onboarding and IT orientation for new employees, ensuring smooth integration into company systems
- Drive innovation by researching, testing, and implementing new technologies to keep the company competitive
- Quote and scope client hardware requirements and projects.
- Creatively problem solve within the bounds of available financial resources
Requirements
- Degree in related field or equivalent applicable work experience
- 5+ years of progressive experience in network and systems administration, including help desk escalation and infrastructure support
- Experience with Firewalls: Sophos, Cisco Meraki, Fortinet, Unify
- Expert-level knowledge of Active Directory, Enterprise domain controllers, and group policy management, Microsoft Azure, DNS, Microsoft Integrations, Office 365, and hybrid cloud environments
- Deep understanding of network security, firewalls, VPNs, Routers, WAN/LAN, ACL, intrusion detection/prevention, and endpoint protection
- Extensive experience with enterprise-scale software deployments, patch management, and automation frameworks
- High proficiency in PC systems, enterprise applications, and IT management tools
- Excellent communication skills with the ability to translate technical issues into business impact for stakeholders
- Commitment to continuous learning and staying current with emerging technologies
Preferably with knowledge in the following tools:
- Microsoft 365: Admin Center, Exchange, Azure, Identity, etc.
- RMM : NinjaOne, n-central, Datto, etc.
- Backup: Cove Data Protect, Commvault, NinjaOne Backup
- Patching: Microsoft OS Patches, 3rd party Software Patch
- Network Monitoring: Auvik, ConnectSecure, Solarwinds
- AI tools: Base 44, Claude,
Advantageous Experience/Skills:
- SolArc experience
- Advanced PowerShell scripting skills with proven experience in automation
- Preferably with IT Certifications (Microsoft, Cisco etc.)
- Hospitality industry experience
