WFJ Ambassador

Job description

About The Job Your role at @Chanel: As a WFJ Ambassador, you will act as the Watches & Fine Jewelry reference within the Fashion Boutiques, driving the development of the category through strong product expertise, client experience, team engagement, and commercial performance. Combining strong knowledge of Watches & Fine Jewelry, selling skills, and a sophisticated understanding of the CHANEL universe, you will work closely with Fashion Advisors, Boutique Management, Marketing, Visual Merchandising, Merchandising, and After-Sales Services teams to elevate the client experience and contribute to the business from a WFJ perspective. Responsibilities Client Experience & Sales Deliver expert advice on Watches & Fine Jewelry, aligned with the CHANEL collections, savoir-faire, and client expectations; Proactively present WFJ collections and identify opportunities to develop sales in Jewelry and Watches; Build meaningful client relationships and support the development of a discerning WFJ clientele through personalized recommendations and clienteling; Ensure excellence in the WFJ sales ceremony, product presentation, hospitality, and follow-up, in line with CHANEL standards; Support WFJ launches, events, and client activations in the boutiques; Identify opportunities to develop the WFJ category and increase its contribution to the overall boutique business; Ensure regular presence across both Fashion Boutiques in Brazil — JK and IG — to support WFJ sales development, clienteling opportunities, team engagement, and consistency in execution. WFJ Expertise & Team Development Act as the WFJ reference between the Fashion teams and the relevant WFJ, Marketing, Merchandising, and After-Sales Services teams; Support and coach Fashion Advisors and newcomers in developing their Watches & Fine Jewelry knowledge and selling capabilities; Lead WFJ activities, product presentations, and collection workshops throughout the selling period; Conduct regular morning briefings to introduce new launches, animate the WFJ category, reinforce product knowledge, and stimulate team engagement; Identify training needs and contribute to strengthening the Fashion teams’ expertise in Watches & Fine Jewelry; Share knowledge on CHANEL collections, watchmaking and jewelry techniques, competitive landscape, and product savoir-faire; Complete and continuously develop expertise through CHANEL Watch & Fine Jewelry Specialist training, product launch trainings, and After-Sales Service training. Boutique Business & Merchandising Partner with Boutique Management to develop the WFJ business and support boutique commercial objectives from a Watches & Fine Jewelry perspective; Monitor WFJ stock and sales performance, identifying reorder and replenishment opportunities; Share regular product, market, and client feedback with the Merchandising team, including client requests and business opportunities; Contribute to defining a product offering adapted to local market expectations and specific Boutique needs; Ensure Watches & Fine Jewelry are displayed according to CHANEL Visual Merchandising guidelines, working closely with the In-Boutique VM team; Monitor WFJ displays and ensure renewal of PLV and communication materials when necessary. CRM, Marketing & Client Experience Drive the use of WFJ CRM tools, including digital cards and brochures, in partnership with Marketing; Support the execution of WFJ launches, events, and client activations within the boutiques; Act as a key contact for WFJ Marketing and Brand Experience initiatives, including events and clienteling; Ensure qualitative and quantitative feedback is shared with the relevant WFJ teams to support the development of the category; Work closely with Marketing, Visual Merchandising, Merchandising, and After-Sales Services to ensure a consistent and elevated WFJ experience. Requirements Experience in a luxury fashion, Watches & Fine Jewelry, or comparable high-end retail environment; Excellent selling and clienteling skills; Strong knowledge and genuine passion for Watches, Fine Jewelry, luxury, and beauty; Strong interest in watchmaking and jewelry techniques; Excellent communication and interpersonal skills; Strong coaching, knowledge-sharing, and team development capabilities; Strong client experience orientation and ability to build meaningful relationships; Strong team spirit and collaborative mindset; Enthusiastic and motivational personality; Commercially minded and performance oriented. You Are Energised By Watches & Fine Jewelry, craftsmanship, savoir-faire, and technical expertise; The Fashion and luxury world, its history, creations, and trends; The heritage of The House of CHANEL and its unique universe; Offering Watches & Fine Jewelry as a credible and personalized service to clients; Sharing your passion and expertise with clients and the team; Inspiring and motivating colleagues around the ambitions of the WFJ category. What You Will Bring to the Team Passion for Watches & Fine Jewelry, its craftsmanship, collections, and savoir-faire; The transmission of your product and technical knowledge to the Fashion teams; Understanding of, and passion for, client experience and relationship building; Strong commercial awareness and ability to identify opportunities to develop the WFJ business; A collaborative mindset and desire to make the Fashion team grow in their Watches & Fine Jewelry expertise; Commitment to representing the CHANEL universe through your posture, vocabulary, product storytelling, and client experience. Your Qualifications You have strong selling and clienteling skills; You show a genuine passion and personal interest in Watches and Fine Jewelry; You have strong communication and interpersonal skills; You show empathy and a strong client experience orientation; You like to work in a team and demonstrate strong team spirit; You are enthusiastic, inspiring, and able to motivate others; You are trustworthy and demonstrate a high degree of integrity and professionalism; You are decisive and performance oriented; You are committed to continuously developing your expertise in Watches & Fine Jewelry; You are an ambassador of the CHANEL universe through your posture, communication, and client engagement.