Wholesale Operations Assistant

Job description

**Purpose and Objective** This role serves as a primary point of contact for wholesale customers, ensuring timely and accurate order processing, product information, and issue resolution. The Wholesale Operations Assistant will deliver exceptional service that strengthens client relationships, supports sales growth, and maintains operational efficiency across all wholesale channels. ### Job Responsibilities and Duties - Provide outstanding customer-facing support and interactions. - Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements. - Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings. - Process administrative items, respond to email inquiries, stock checks, and other general inquiries. - Anticipate, answer, and address customers’ needs and provide support when needed. - Work to resolve customer service issues in a timely and thorough manner. - Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer. - Work alongside the sales team to support key tasks during seasonal sales markets held four times a year. - Support sample management and logistics for wholesale partners, e-commerce collections, and social media content shoots. ### Knowledge, Skills, and Ability Requirements - High school diploma/GED required. - Computer literacy with Microsoft Office software programs – Excel skills are a must. - Minimum of 1-2 years of proven customer service experience. - NetSuite experience strongly preferred. - Strong communicator (written/verbal). - Ability to work collaboratively with employees at all levels in all departments. - Interest in being an acute problem-solver with critical thinking skills. - Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment. - Ability to learn and retain extensive knowledge of products. - Brand familiarity preferred.