Wild Ridge - Guest Services Specialist

Job description

If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub . Applying externally may delay your application and require you to resubmit internally. Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation , Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities. All camps share a common purpose: creating an environment where Young Life staff bring Ch​rist to life by creatively​ presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God. Young Life requires all​ employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position. Essential Duties: Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus. Participate in opportunities for growing deeper in your relationship with Jesus With direction from supervisor, develop an annual personal spiritual growth plan. Facilitate devotionals with summer interns Interpersonal Relationships: Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community. Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community. Develop relationships with summer assigned staff and leadership of school season groups. Foster healthy, cooperative relationships with other departments at camp. Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service. Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems. Serve as host routinely during the summer camping season. Host school season groups with proactive communication, troubleshooting, program and ride support. Communicate guest needs to the rest of the guest services team and other departments. Comprehensive Stewardship: Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry. Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department. Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department. Execute special projects as directed by the Guest Services Coordinator. Support a culture of safety for all guests, staff, volunteers and visitors at camp. Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner. Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training. Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities. Train and supervise summer interns Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff. Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ. Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical. Pursue continual improvement in areas above of responsibility. Training Expectations: Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls Camp or Job Specific Working Conditions: If applicable, see attached document Education: BA/BS degree or equivalent life experience Qualifications and Experience Required For The Job: Demonstrate understanding of Young Life ministry, strategy and mission Spiritual maturity Self-starter who takes initiative Ability to organize and prioritize tasks and manage time Ability to communicate a sense of warmth, hospitality, and concern for all guests, vendors and staff Physical ability to perform duties of Challenge Course Operator Notes: Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp. Job Specific Working Conditions: Wild Ridge is a resort-quality Young Life outreach camp under development overlooking the Gauley River near Summersville Lake, where thousands of kids will experience the Gospel. Nearby Summersville (20 minutes away) offers a local Young Life area and churches, while Fayetteville (30 minutes away), home to New River Gorge National Park, offers restaurants and tourism. Our growing team values thoughtful communication, trust built through relationships, and individualized hospitality to each other and our guests. We strive for healthy people (our staff), healthy ministry (guests), and healthy operations (facilities). Working at Wild Ridge will require flexibility, innovation, and determination in order to solve problems, build and enhance operational systems, and work collaboratively with staff from the field, development, and construction departments. They need to be able to manage "what is" while having a vision and patience for "what is to come." As we prepare for our opening in July 2027, we are looking for an innovative leader to join our Guest Services team and assist in cultivating a culture of hospitality and excellence. This role is dedicated to creating welcoming and valued environments for campers, leaders, and volunteers. Responsibilities are split between Guest Services (75%)—where you will serve as the Challenge Course Supervisor and oversee A/V systems —and Housekeeping (25%). Preferred qualifications include prior experience managing A/V systems and serving as a Certified Operator at a Young Life challenge course. Join a team committed to professional excellence, personal growth, spiritual development, and the mission of introducing adolescents to Jesus Christ and helping them grow in their faith. In the U.S., the standard base pay range for this role is outlined below. This base pay range is for the U.S. and is not applicable to locations outside of the United States. The anticipated salary rate for this position can range from $30,060 - $38,300 depending on relevant education, experience, and location.