Windows Administrator

Job description

YoBrands, part of The Rank Group, is a leading online gaming operator in the Spanish & Portuguese markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: Enracha, YoCasino, YoBingo and YoSports Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another. We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV! With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets! We are looking for an Windows Administrator to join our growing IT department in Barcelona! This is an exciting time to join our Yo Brands business as you will help deliver our End User Computing services, technologies, processes which are critical to the productivity of our workforce. This key role manages all End User Windows & Mac images and devices, mobile device / application management, other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management. You will be hands-on while working directly with our third-party providers for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions, such as meeting rooms, laptops, printers, LAN/WAN connectivity. • Responsible for delivery of End User Computing services, technologies, processes, impactful to productivity of our Spain workforce. • Hands-on and working directly with our providers will be accountable for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions, such as meeting rooms, laptops, printers, LAN/WAN connectivity. • This key role manages all End User Windows & Mac images and devices, mobile device / application management, other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management. • Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management) • Serve as the escalation point for End User issues and problems • Lead and drive continuous improvement opportunities in end user computing experience. • Primary operational point of contact for our strategic EUC outsourcing partner/s. • Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives. • Interface with Senior IT leadership on problem/incident calls and acts as an escalation point. • Develops and maintains a solution roadmap, product catalog and vision for End User Computing technologies and processes. • Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices. • Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce. • Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits. • Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience. • Develop and sustain current documentation relating to areas of responsibility. • Work within established configuration, change management policies, security policies for ensuring awareness, approval and success of changes made to the areas of responsibility. • Work and communicate with a wide range of people – leadership, peers, vendors, staff members, and others. Qualifications • Spanish native speaker & good understanding of written and oral English • 5+ Years of experience architecting EUC solutions and processes • 5+ Years of experience with managing Microsoft end user technologies: SSO, Networking, Active Directory, LDAP, End Point Security, Antivirus • Networking knowledge, experience in managing IPSec VPN’s, Firewalls, Switches, LAN and WLANs. • Experience in monitoring tools (Zabbix , Nagios or similar) • Experience in Managing relational databases MS SQL Server, MySql or PostgreSQL • Experience working with automatization tools like Ansible, Terraform or similar • Experience in scripting and automating tasks using languages such as Python, Bash, PowerShell, or similar, to streamline workflows and enhance operational efficiency • Experience with virtualization technologies like VMWare or similar • Experience in managing backup technologies • Experience in End-User Security best practices • Good at creating technical documentation and process definition • Experience managing Spain dispersed offices and venues and external contract resources and outsources services (contract, control, SLAs, priorities) • Open to occasional travel within Spain • Customer focus & Ownership mindset • Results oriented and a bias for action , with a can-do attitude • Embraces change and innovation • Living in Barcelona area or willing to relocate • Bachelor degree in the area of Information Systems Management, Computer Science or similar Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. #YoBrands