Windows Specialist

Job description

**Overview** With a vision to **build and sell Microsoft AI‑powered platforms, cloud services, and devices through a rich partner ecosystem**, the **Windows and Device Sales (WDS)** organization brings together sales, technical expertise, and partners to help customers achieve real business outcomes with Microsoft technology. WDS plays a critical role in shaping and delivering the endpoint platform that powers modern, secure, and AI‑enabled work. WDS works across Microsoft’s commercial ecosystem, including OEMs, silicon partners, distributors, resellers, and services partners - to drive Windows platform adoption, protect and grow share, and ensure customers realize long‑term value from their device and endpoint investments. This role contributes to a **multi‑billion‑dollar business** and plays a direct role in **defending and expanding Windows as the enterprise endpoint platform**, enabling customers to modernize their environments, adopt AI‑driven workflows, and build confidence in Windows as the foundation for future a Windows Specialist, you will defend and grow Windows within Microsoft’s largest and most strategic customers. You will help them define and modernize their endpoint strategy in an era shaped by AI, security threats, and rapid platform competition. You will operate as a trusted advisor to senior IT and business leaders - anchoring engagement with the CIO while expanding influence across CTO, CISO, and AI transformation leaders - to ensure Windows remains the foundational platform for secure, AI‑driven work. In this role, you will lead high‑impact, time‑bound customer engagements where Windows platform decisions are at risk or strategically critical. You will articulate differentiated Windows value across security, resiliency, management, and AI workloads; orchestrate partners and internal teams to deliver proof and outcomes; and convert lighthouse wins into repeatable evidence that scales across industries and partners. This opportunity will allow you to deepen executive‑level consultative skills, build technical and platform credibility across the Windows ecosystem, and play a visible role in protecting and expanding Microsoft’s commercial footprint in priority accounts. [*This role is flexible in that you can work partially from home*] Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** - **Lead Windows endpoint strategy with senior executives**: Leverage you technical expertise to lead strategic Windows discussions with CIOs, CTOs, CISOs and AI leaders, translating technology capabilities into business value. - **Defend and extend Windows in competitive environments,** deepen insights on why customers adopt alternative platforms, articulate fact based & differentiated platform value to protect the Windows socket. - **Modernize endpoint management and identity architectures**, helping customers decouple from legacy environments, improve total cost of ownership, and unlock AI‑driven workflows at scale. - **Lead high‑impact customer engagements** across discovery, envisioning, proof, and value realization, with clear entry criteria, success measures, and exit plans. - **Deliver lighthouse wins that demonstrate real Windows AI value**, converting customer outcomes into evidence such as case studies, reference architectures, and repeatable industry scenarios. - **Orchestrate across internal teams and partners**, working closely with account teams, engineering, and OEM/channel partners to ensure clarity of roles, clear hand-offs, escalation process, and accelerated outcomes. - **Provide structured feedback and insights** from customer engagements to inform product, go‑to‑market, and partner strategy, identifying patterns that can scale across similar customers. **Qualifications** **Required Qualifications (RQs)** - Bachelor’s degree in computer science, Information Technology, Engineering, Business, or a related field **AND** 8+ years of customer‑facing experience in enterprise technology, consultative selling, Specialist, solution architecture, or transformation‑focused roles **OR** - Equivalent professional experience. - Native level Japanese and business level English. - Demonstrated capability and experience in **leading technical and executive‑level customer conversations**, translating complex platform concepts into **clear, outcome‑oriented guidance** for CIO, CTO, CISO, and AI transformation leaders. - **Prior background in technical sales, solutions architecture, GBB or platform Specialist roles**, where credibility across both business outcomes and technical depth was required. - Strong knowledge of Microsoft Security and compliance technologies, including Microsoft Defender, Entra, Purview, identity and access management, and Zero Trust principles, with the ability to translate technical capabilities into business value and risk reduction outcomes. **Preferred Qualifications (PQs)** - **Strong Windows platform expertise**, including **Windows Pro and Windows 11 Enterprise**, with the ability to articulate differentiated value across **security, manageability, performance, and AI** for enterprise and commercial customers. - **Experience advising customers on Windows 11 lifecycle strategy**, including hardware refresh planning, security posture improvements, and operational readiness. - **Proven experience of modern endpoint management and workplace transformation strategies** with expertise in Microsoft Intune, Configuration Manager and cloud-native management. Able to advise senior leaders on device management modernization, security, operational efficiency and AI readiness, guiding customers through strategic platform decisions and transformation roadmaps. - **Strong understanding of AI-ready Windows devices**, including Copilot+ PCs, NPUs and specialized AI silicon. Able to translate platform and hardware innovation into measurable business outcomes, productivity gains and competitive advantage for customers evaluating next-generation endpoint strategies. #WDS This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)