Winter 2026/27 - Hospitality Services

Job description

Seasonal Why join CMH? We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens! Things that are important to us: Safety as a cornerstone. Share our passion – every day. Always act with integrity . We work as a team . Aim for best . Balance our social, fiscal, and environmental responsibilities. Things that are important to you: The opportunity to build lifelong friendships with staff and guests from around the world. Working for a company that stands behind its mission, vision, and values. An inclusive and rewarding company culture where employees are valued and supported. Explore and work at a world-class mountain destination. Enjoy meals created by culinary professionals that incorporate fresh, local ingredients. Work with hospitality professionals that take pride in providing a high-end guest experience. An opportunity to grow and learn in a work environment that promotes feedback and development. Discounts with brand partners and on CMH merchandise. Opportunities to heli-hike and heli-ski, as available. CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations. Position Title: Hospitality Services Company Name: CMH Heli-Skiing & Summer Adventures Reports To: Lodge Manager Location of Work: Remote worksite near various locations in BC (near Revelstoke, Golden, Radium, Valemount) Job Status: Full-time, Seasonal FLSA Status: Non-Exempt Number of Positions: 1 Direct Reports: 0 Date of Last Review: August 2026 Desired Start Date: November 2026 Position Overview Hospitality Services staff take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills. Hospitality Services staff care for guest rooms by making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. This team is also responsible for overall lodge cleanliness in common areas. The Hospitality Services position supports the dinner service by hosting a table of guests each evening, serving food, and assisting with the clean-up process in the kitchen. This is a seasonal job opportunity. These positions are based on a 10 or 11-hour day, worked as a split shift. A typical schedule consists of 2 weeks on and 1 week off. Accommodation is available while on shift, at no extra cost, for staff joining our team. Essential Duties and Responsibilities Daily care of guest rooms which includes making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. Support the culinary program with serving, clearing, and cleaning. Execute the cleaning of all common areas of the lodge and look after guest laundry. Provide a professional, highly organized, and detailed hospitality experience. Adhere to OH&S and WHMIS standards. All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations. Minimum Qualifications Post-secondary education in hospitality field, preferred. Food Safe Certificate. First aid certificate, preferred. Minimum 2 years’ hospitality experience in a high-end, fast-paced environment. Background in luxury hospitality or fine dining, preferred. Competencies, Knowledge, Skills, Abilities, and Other Qualities All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model. Working Conditions This type of hospitality work is challenging and demanding. Successful staff are intrinsically motivated by a passion for hospitality and creating memorable experiences with our guests. This job is in a remote area of British Columbia. Employees are required to find their own way to and from the lodge or helicopter staging area for work shifts. Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals. Other Duties as Assigned This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. Compensation A competitive hourly rate will be provided based on skillset and experience, along with 4% vacation pay and potential opportunities to heli-hike and heli-ski, as available. Further details will be discussed in a personal interview. Benefits and Perks: Health and dental benefits. Group Savings Plan eligibility. Paid personal/sick days. CMH Ski Pass Program. IKON Pass Benefits. Pro deal affiliations with Brand Partners. Opportunities to heli-hike and heli-ski, as available. **CMH is an equal opportunity employer**