Job Title: WMS Solution Design LeadJob Location: Atlanta, GA, United States (Onsite/Hybrid) Job Type: Full-time, PermanentHiring Timeline: ImmediateReporting Line: Co-Founder & COOTravel Expectations: Up to 50% travel, based on customer requirements.Existing Vacancy: YesApplication Deadline: Open until FilledSalary Range: 115K – 135K USD per year (negotiable)About Fulfillment IQ (FIQ): Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. Role Overview:A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem but don't proactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgrade initiatives, and acting as the techno-functional lead who brings multiple solution options, live demos/POCs, and informed recommendations to the client — rather than a single prescribed fix. Mandate: Lead new customer onboarding and the scale upgrade project for the account as a techno-functional owner Translate client requirements (new interfaces, EDI, Receiving/Put-away, Wave templates, Picking, Packing and Shipping) into multiple solution options rather than a single fix Present pros/cons and demos/POCs for each option so the client can make an informed decision Must Have: Techno-functional background in WMS (Manhattan Scale) with solution design experience Experience across multiple 3PL sites/facilities — not just a single-site background Demonstrated ability to build and present POCs/demos comparing multiple solution paths Strong client-facing communication and presentation skills Experience leading WMS implementations, upgrades, or large enhancement programs Ability to conduct business process workshops and requirement-gathering sessions Ability to create functional specifications and design documentation Ability to provide effort estimations and implementation recommendations Ability to partner with technical teams to ensure successful solution delivery Ability to present proposed solutions to operational and executive stakeholders Nice to Have: Prior experience leading new customer onboarding or scale upgrade projects; EDI or complex interface design exposure Key Responsibilities: Lead new customer onboarding and scale upgrade projects for the account Translate client requirements into multiple solution options with pros/cons Build and present POCs/demos to support client decision-making Act as the primary techno-functional point of contact for new initiatives on the account Conduct business process workshops and requirement gathering sessions Support scale upgrade and modernization projects Create functional specifications and design documentation Provide effort estimations and implementation recommendations Partner with technical teams to ensure successful solution delivery Present proposed solutions to operational and executive stakeholders What Success Looks Like in the First 90 Days: 30 Days In: Ramp up on the account, current systems, and key stakeholder relationships 60 Days: Lead the first new customer onboarding or scale upgrade workstream Deliver the first options-based solution proposal (multiple paths with pros/cons) to the client 90 Days: Fully own solution design and SCALE WMS implementation for new initiatives on the account Demonstrate a repeatable ability to present multiple options with clear tradeoffs to the client Key Performance Indicators (KPIs): Number of options-based solution proposals delivered (vs. single-fix recommendations) Client satisfaction/feedback on solution presentations and demos Time from requirement gathering to solution proposal delivery Onboarding/scale upgrade milestone adherence Quality and completeness of functional specifications and design documentation Why You’ll Love Working HereAt Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.Here’s what makes Fulfillment IQ a rewarding place to work: Work That MattersYou’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance. Career Growth That MattersWe invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression. Flexibility to ThriveWe support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly. We Celebrate ImpactFrom project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics. A Collaborative CultureYou’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards. Perks you’ll appreciate:Employee Health: Comprehensive health and dental coverage for you and your family Time Off: Competitive paid time off and flexible leave policies Retirement: Retirement savings programs and employer contributions Professional Growth: Dedicated learning and development budget Flexible Work: Remote and hybrid work optionsPerks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.Community Engagement: Team events, meetups, and company offsites Additional PerksEquipment and workstation allowancesInternet and business travel reimbursementsEmployee stock options (ESOP), where applicableTeam events, meetups, and company offsitesUse of Artificial Intelligence in Hiring: FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com. Accommodations: FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs. Candidate Privacy: Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here. This includes the use of AI-assisted screening described above. By applying, you acknowledge this notice. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com. Equal Opportunity: Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. Learn More About UsWebsite: fulfillmentiq.comLinkedIn: Fulfillment IQSpotify: eCom Logistics Podcast SpotifyYouTube: eCom Logistics Podcast YouTube
Job Title: WMS Solution Design Lead
Job Location: Atlanta, GA, United States (Onsite/Hybrid)
Job Type: Full-time, Permanent
Hiring Timeline: Immediate
Reporting Line: Co-Founder & COO
Travel Expectations: Up to 50% travel, based on customer requirements.
Existing Vacancy: Yes
Application Deadline: Open until Filled
Salary Range: 115K – 135K USD per year (negotiable)
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem but don't proactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgrade initiatives, and acting as the techno-functional lead who brings multiple solution options, live demos/POCs, and informed recommendations to the client — rather than a single prescribed fix.
Mandate:
- Lead new customer onboarding and the scale upgrade project for the account as a techno-functional owner
- Translate client requirements (new interfaces, EDI, Receiving/Put-away, Wave templates, Picking, Packing and Shipping) into multiple solution options rather than a single fix
- Present pros/cons and demos/POCs for each option so the client can make an informed decision
Must Have:
- Techno-functional background in WMS (Manhattan Scale) with solution design experience
- Experience across multiple 3PL sites/facilities — not just a single-site background
- Demonstrated ability to build and present POCs/demos comparing multiple solution paths
- Strong client-facing communication and presentation skills
- Experience leading WMS implementations, upgrades, or large enhancement programs
- Ability to conduct business process workshops and requirement-gathering sessions
- Ability to create functional specifications and design documentation
- Ability to provide effort estimations and implementation recommendations
- Ability to partner with technical teams to ensure successful solution delivery
- Ability to present proposed solutions to operational and executive stakeholders
Nice to Have: Prior experience leading new customer onboarding or scale upgrade projects; EDI or complex interface design exposure
Key Responsibilities:
- Lead new customer onboarding and scale upgrade projects for the account
- Translate client requirements into multiple solution options with pros/cons
- Build and present POCs/demos to support client decision-making
- Act as the primary techno-functional point of contact for new initiatives on the account
- Conduct business process workshops and requirement gathering sessions
- Support scale upgrade and modernization projects
- Create functional specifications and design documentation
- Provide effort estimations and implementation recommendations
- Partner with technical teams to ensure successful solution delivery
- Present proposed solutions to operational and executive stakeholders
What Success Looks Like in the First 90 Days:
30 Days In:
- Ramp up on the account, current systems, and key stakeholder relationships
60 Days:
- Lead the first new customer onboarding or scale upgrade workstream
- Deliver the first options-based solution proposal (multiple paths with pros/cons) to the client
90 Days:
- Fully own solution design and SCALE WMS implementation for new initiatives on the account
- Demonstrate a repeatable ability to present multiple options with clear tradeoffs to the client
Key Performance Indicators (KPIs):
- Number of options-based solution proposals delivered (vs. single-fix recommendations)
- Client satisfaction/feedback on solution presentations and demos
- Time from requirement gathering to solution proposal delivery
- Onboarding/scale upgrade milestone adherence
- Quality and completeness of functional specifications and design documentation
Why You’ll Love Working Here
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.
We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
Here’s what makes Fulfillment IQ a rewarding place to work:
Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.
Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.
Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.
Perks you’ll appreciate:
- Employee Health: Comprehensive health and dental coverage for you and your family
- Time Off: Competitive paid time off and flexible leave policies
- Retirement: Retirement savings programs and employer contributions
- Professional Growth: Dedicated learning and development budget
- Flexible Work: Remote and hybrid work options
- Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
- Community Engagement: Team events, meetups, and company offsites
Additional Perks
- Equipment and workstation allowances
- Internet and business travel reimbursements
- Employee stock options (ESOP), where applicable
- Team events, meetups, and company offsites
Use of Artificial Intelligence in Hiring:
FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.
Accommodations:
FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs.
Candidate Privacy:
Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here. This includes the use of AI-assisted screening described above. By applying, you acknowledge this notice. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.
Equal Opportunity:
Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
Learn More About Us
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube
Overview:An award-winning leader in supply chain technology, we offer product development and implementation solutions designed for D2C brands, retailers, and 3PLs. Our excellence is grounded in our comprehensive services, from software development and tech stack selection to logistics technology implementation. With a proven track record, we transform supply chain challenges into assets for growth and efficiency. What We Do: Supply Chain Software Development: We turn your supply chain ideas into functioning systems, providing end-to-end guidance through the development process. Supply Chain Technology Implementation: Get it right the first time. Our implementation services ensure that your supply chain technology is set up for immediate and long-term success. Why We Stand Out: Depth and Breadth of Knowledge: Our expertise isn't just vast—it's deep. We've supported 100M+ sq. ft. of warehouse operations focused on supply chain and eCommerce fulfillment. Diverse Experience: Our portfolio boasts 135+ successful warehouse tech projects, ranging from CPG, Health & Beauty, to Apparel and Consumer Electronics. Industry Experts: We have enabled over 1M+ daily transactions, ensuring we're always updated with the latest industry trends, technology, and eCommerce platforms. Adaptive Collaboration: Our extensive experience spans across companies of all sizes, from pre-revenue start-ups to the Fortune 500. Plus, $500M in capital automation initiatives under our belt. Strategic Partnerships: We've partnered with industry Fortune 500 companies such as like Footlocker, FedEx Supply Chain, NFI, Warehouse Anywhere, and more. Connect with us to find answers to your supply chain inefficiencies and struggles. Websitehttps://fulfillmentiq.com/
Overview:
An award-winning leader in supply chain technology, we offer product development and implementation solutions designed for D2C brands, retailers, and 3PLs.
Our excellence is grounded in our comprehensive services, from software development and tech stack selection to logistics technology implementation. With a proven track record, we transform supply chain challenges into assets for growth and efficiency.
What We Do:
Supply Chain Software Development: We turn your supply chain ideas into functioning systems, providing end-to-end guidance through the development process.
Supply Chain Technology Implementation: Get it right the first time. Our implementation services ensure that your supply chain technology is set up for immediate and long-term success.
Why We Stand Out:
Depth and Breadth of Knowledge: Our expertise isn't just vast—it's deep. We've supported 100M+ sq. ft. of warehouse operations focused on supply chain and eCommerce fulfillment.
Diverse Experience: Our portfolio boasts 135+ successful warehouse tech projects, ranging from CPG, Health & Beauty, to Apparel and Consumer Electronics.
Industry Experts: We have enabled over 1M+ daily transactions, ensuring we're always updated with the latest industry trends, technology, and eCommerce platforms.
Adaptive Collaboration: Our extensive experience spans across companies of all sizes, from pre-revenue start-ups to the Fortune 500. Plus, $500M in capital automation initiatives under our belt.
Strategic Partnerships: We've partnered with industry Fortune 500 companies such as like Footlocker, FedEx Supply Chain, NFI, Warehouse Anywhere, and more.
Connect with us to find answers to your supply chain inefficiencies and struggles.
Website
https://fulfillmentiq.com/
