Wonderful - Forward Deployed Engineer (CDMX)

Job description

Forward Deployed Engineer (FDE) This position requires to be based in CDMX - Mexico city ABOUT Wonderful Wonderful https://www.wonderful.ai/ enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context. ROLE OVERVIEW As a Forward Deployed Engineer (FDE) at Wonderful, you’ll solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes. You’ll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact. This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations. WHAT YOU’LL DO - Partner with customers to understand operational challenges and success criteria - Translate open-ended problems into clear technical designs and implementations - Build AI agents that integrate with customer systems and perform real tasks - Own deployments, including reliability, performance, and continuous improvement - Test with real data, measure outcomes, and iterate based on results - Collaborate with Product & Engineering to ship high-quality solutions - Contribute to tools, documentation, and best practices that scale customer delivery WHAT WE’RE LOOKING FOR - 5+ years of experience in software engineering or technical problem-solving roles - Strong fundamentals in software design, system thinking - Experience working across systems, integrations, and data flows - Comfort working directly with customers and owning ambiguous problems - Clear communication skills and a strong ownership mindset - Curiosity and interest in building AI-powered systems that work in practice NICE TO HAVE - Experience in forward-deployed, solutions engineering, or customer-facing roles - Exposure to AI agents, automation, or conversational systems - Experience operating and improving production systems