Work Incentive Specialist

Job description

About the role The Work Incentive Specialist serves as the primary point of contact for employed beneficiaries as it relates to Allsup Employment Services Return to Work program. The Work Incentive Specialist is responsible for building a positive relationship with the employed beneficiary. What you'll do Handle inbound and outbound calls Effectively manage conversations Build rapport and redirect conversation Review correspondence Complete necessary forms Provide on-going education about the Social Security Administration Ticket-to-Work program and encourages on-going participation Achieves performance targets Opportunity for Monthly Bonuses Qualifications Bachelor’s degree preferred or equivalent experience (HS Diploma or GED required) One (1) to two (2) years’ customer service Ability to learn, retain and apply information Ability to multitask effectively in a fast paced environment Strong critical thinking and problem solving skills Strong organizational skills Excellent written/verbal communication and customer relations skills Must be flexible, adaptive and responsive to change Highly motivated and target driven Benefits Health, Dental, and Vision Insurance 401(K) Matching Short-Term and Long-Term Disability Insurance Life Insurance Paid Time Off Paid Holidays Flexible Spending and Health Savings Account Tuition Reimbursement Pet Insurance Employee Assistance Program IMPORTANT NOTICE Offers for employment are contingent on the completion, to our satisfaction, our background check, including but not limited to, employment and education verification, criminal background checks, credit checks, and drug screen. As a federal contractor for the Social Security Administration’s Ticket to Work program, we require all Allsup Employment Services employees and anyone with access to PII for Allsup Employment Services beneficiaries to obtain a federal security clearance. This process includes, but is not limited to, a federal background check and fingerprinting process conducted by the National Background Investigation Services (NBIS). DISCLAIMER Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice. Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. About Allsup, LLC Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers. You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.