Workday Benefits Consultant

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workday Benefits Consultant based in Canada.** We are seeking a client-focused Workday Benefits Consultant to help organizations maximize the value of their Workday investment through effective system configuration, optimization, and ongoing support. In this role, you will work closely with clients and internal teams to understand business requirements, design practical solutions, and enhance Workday HCM functionality. You will support post-production operations, troubleshoot complex system issues, and recommend improvements aligned with business goals and industry best practices. The position offers the opportunity to contribute to multiple client engagements in a dynamic, remote-first consulting environment. You will build trusted client relationships, share technical expertise, and help deliver high-quality solutions that improve business processes and user experiences. The ideal candidate combines strong Workday technical knowledge with analytical thinking, adaptability, and a commitment to service excellence. ### Accountabilities - Design, configure, test, and implement client business requirements within Workday HCM modules, ensuring solutions meet operational needs and business objectives. - Facilitate working sessions with clients to gather, analyze, and validate business requirements, assess underlying needs, and recommend appropriate solutions or alternatives. - Identify process improvement opportunities and implement system enhancements to improve efficiency, functionality, and overall client outcomes. - Support clients with Workday configuration testing, knowledge transfer, and the preparation of technical documentation, user guides, and related deliverables. - Troubleshoot business processes, calculated fields, business logic, file loads, security configurations, and other system-related issues; investigate root causes and implement corrective measures. - Apply established consulting methodologies and delivery processes while remaining flexible and responsive to changing client priorities. - Recommend innovative approaches and Workday best practices to improve implementation efficiency, system performance, and long-term value. - Manage competing priorities across multiple concurrent client engagements, ensuring deliverables are completed accurately and within agreed timelines. - Communicate lessons learned, technical recommendations, and proven practices to clients, helping stakeholders understand and adopt effective Workday solutions. - Research complex problems, evaluate alternative approaches, collaborate with colleagues, and escalate issues or seek guidance when appropriate. - Contribute to internal knowledge management through documented solutions, knowledge-sharing sessions, Q&A resources, and the regular exchange of technical best practices. - Provide guidance and coaching to colleagues in areas of expertise and collaborate effectively on team-based projects. - Monitor and achieve key performance indicators, including utilization targets, service-level agreements, delivery timelines, and customer satisfaction measures. - Demonstrate accountability, initiative, and a strong sense of ownership while maintaining high standards of quality and client service. ## Requirements: - At least 2 years of experience leading or supporting Workday implementations, providing post-production support or Application Management Services (AMS), or working as a Workday client. - Hands-on experience configuring Workday Core HCM and Security. - Experience developing and maintaining custom reports, dashboards, and calculated fields in Workday. - Strong written and verbal communication skills, with the ability to communicate technical concepts clearly to clients and colleagues in a remote working environment. - Consulting experience, including facilitating workshops, presenting recommendations to business stakeholders, preparing documentation and technical guides, and explaining system functionality and proposed solutions. - Demonstrated ability to design and deliver practical business solutions while managing competing priorities, tight deadlines, and multiple projects. - Strong client service orientation, with a proven commitment to delivery excellence, customer satisfaction, relationship building, and understanding client needs. - Excellent organizational and time-management skills, including the ability to prioritize tasks, manage deliverables, and maintain quality with minimal supervision. - Initiative and curiosity to continuously develop technical capabilities and expand knowledge across Workday and related areas. - Ability to work independently, collaborate with distributed teams, and remain actively engaged across parallel projects and client deliverables. - Advanced Microsoft Excel skills. - Adaptability and the ability to perform effectively in a fast-paced environment with evolving requirements and frequent change. - Willingness and ability to travel occasionally, with travel requirements of less than 5% annually. - Authorization to work in Canada without requiring current or future employer-sponsored visa support. ## Benefits: - Remote work: A remote working arrangement based in Canada. - Full-time employment: An opportunity to work across multiple client engagements and contribute to enterprise technology solutions. - Professional development: Opportunities to deepen Workday expertise, expand consulting capabilities, and develop skills across related technology areas. - Knowledge sharing and mentorship: Opportunities to collaborate with experienced colleagues, contribute to shared resources, and provide or receive professional guidance. - Client impact: The opportunity to help organizations optimize their Workday systems, improve business processes, and achieve their operational objectives. - Dynamic consulting environment: Exposure to varied client requirements, complex business challenges, and continuous learning opportunities.