Workday Director - EMEA Professional Services Leader

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workday Director - EMEA Professional Services Leader based in Netherlands.** As the EMEA Professional Services Leader, you will drive regional business performance, operational excellence, and sustainable growth across a diverse, multi-country consulting organization. You will oversee the full services business, balancing financial performance, project delivery quality, client satisfaction, and talent development. Working closely with Sales, Customer Success, and strategic technology partners, you will shape commercial strategies and expand market opportunities. You will build trusted relationships with senior executives, support complex enterprise transformations, and ensure consistently successful client outcomes. This role offers the opportunity to influence regional strategy while contributing to a global professional services organization. You will lead experienced consulting teams, foster a culture of accountability and collaboration, and develop future leaders across EMEA. If you combine strong Workday expertise with commercial acumen and a passion for building high-performing teams, this is an opportunity to make a lasting impact. ### Accountabilities - Regional Business Leadership: Lead the EMEA Workday Professional Services business, owning regional financial performance, including revenue, margins, utilization, backlog, and forecasting accuracy. Develop and execute annual operating plans aligned with global strategic objectives. - Growth and Commercial Strategy: Partner with Sales and alliance teams to drive pipeline development, support strategic opportunities, review deals, and expand regional market presence. Contribute to pricing strategies, proposals, contract reviews, and statements of work. - Delivery Excellence: Oversee the successful delivery of Workday implementations, optimization projects, and managed services. Establish consistent governance frameworks, delivery methodologies, quality standards, and risk management practices across the region. - Performance and Risk Management: Monitor key performance indicators, including project health, delivery timelines, profitability, customer satisfaction, and billable utilization. Intervene in high-risk engagements, resolve escalations, and ensure project commitments remain aligned with business objectives. - Executive Client Relationships: Build and maintain strong relationships with senior customer stakeholders. Act as an executive sponsor for strategic accounts and critical programs, supporting customer retention, account expansion, and the development of referenceable clients. - Talent and Organizational Development: Build, lead, and develop a high-performing regional leadership team. Attract and retain consulting talent, coach managers and emerging leaders, establish succession plans, and promote employee engagement and continuous improvement. - Strategic Alliance Management: Develop executive relationships with regional Workday leadership, coordinate joint account planning and go-to-market initiatives, and represent the organization within the broader partner ecosystem. - Cross-Functional Collaboration: Work closely with global leadership, delivery teams, resource management, and commercial stakeholders to optimize capacity, improve operational efficiency, and support scalable regional growth. ## Requirements - Professional Services Leadership: At least 12 years of experience in consulting or professional services leadership, including a minimum of 5 years managing regional or multi-country delivery organizations. - Workday Expertise: Deep knowledge of Workday implementation projects and post-production services, with an understanding of enterprise transformation programs and complex customer environments. - Business and Financial Acumen: Proven success managing regional business performance and achieving revenue, margin, utilization, backlog, and growth