Workday Finance Customer-to-Cash (C2C) Consultant

Job description

Workday Finance Customer-to-Cash (C2C) Consultant1 We are seeking an experienced Workday Finance Consultant to provide advanced troubleshooting, system configuration, and daily operational support for our Customer-to-Cash (C2C) solutions. You will work closely with finance business partners to resolve system challenges, optimize billing and receivables workflows, and safeguard the integrity of our financial data. Key Responsibilities Incident Resolution: Act as the primary escalation point to resolve complex system errors, integration failures, and data discrepancies within Workday C2C (Customer Contracts, Billing, Accounts Receivable, Revenue Management, and Collections). System Configuration: Maintain and refine C2C business processes, condition rules, customer invoice workflows, and custom validations to improve process efficiency and accuracy. Release Testing: Execute end-to-end system testing and validation for Workday bi-annual feature releases and weekly patches to ensure uninterrupted operations. Cross-Functional Collaboration: Partner strategically with Billing, Accounts Receivable, Revenue Recognition, and IT teams to align system capabilities with evolving business requirements. Documentation & Training: Create knowledge base articles, standard operating procedures (SOPs), and deliver ad-hoc end-user training to drive system adoption and reduce recurring support tickets. Required Skills & Experience Experience: 3–8+ years of hands-on experience supporting and configuring Workday Finance, with a mandatory focus on Customer-to-Cash (C2C) or Order-to-Cash modules. Core Knowledge: Deep understanding of the billing lifecycle, customer contracts, revenue recognition principles, and how C2C transactions impact the General Ledger and broader financial reporting. Technical Skills: Expertise in auditing complex business processes, troubleshooting security assignments, and designing or modifying advanced financial reports related to receivables and revenue. Certification: An active Workday certification in Core Financials, Customer Accounts, or Revenue Management is highly preferred.