Workday HR Operations Manager

Job description

Ensign is hiring ! Key Responsibilities: 1. Workday Operations and Support • Help employees, managers and HR get the most from Workday by answering questions on standard capabilities and good practice, and pulling in the team on more complex or unusual cases. • Keep Workday running well day to day, covering availability, performance, troubleshooting and maintenance. • Contribute to Workday releases and HRIS projects, covering configuration, testing, implementation and post go-live support. Work with the team on solution design. • Create and run training, knowledge-sharing sessions and user guides that help employees and managers adopt new features. • Work with HR, IT and the business to understand what they need, and recommend practical ways to meet those needs in Workday. • Maintain HR data, standard reports, dashboards, validation controls, documentation, configuration workbooks and process flows, in line with governance and audit requirements. • Manage cases with Workday Support and keep the team updated. 2. Employee Experience and Automation • Find ways to simplify everyday processes for employees and managers, such as requests, approvals and self-service tasks, using Workday capabilities (e.g. Workday Agents) and other tools. • Spot gaps between how people work today and what Workday can do, recommend solutions, and build the agreed improvements. • Gather feedback from employees, managers and HR on their Workday experience, and turn it into practical improvements. • Keep up with Workday releases and AI capabilities, and suggest where they could help, with a view on value and risk. 3. HR Operations • Handle complex employee lifecycle transactions (onboarding, transfers, data changes, offboarding) and check the quality of data changes, in line with SOPs and service levels. • Keep employee data and personnel records in Workday and electronic files accurate. 4. Team Contribution • Be the senior hands-on Workday resource for the team across releases, enhancements and escalations. • Onboard new team members and coach colleagues on Workday and HR operations. • Keep SOPs, guides and documentation current. • Meet team KPIs and service levels.