Workday Run Team Analyst

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description About the Role We are seeking a detail-oriented and proactive Workday Run Team Analyst to join our global HR Technology team. Based in either India or Manila, this role is essential to the smooth operation of our Workday platform. You will be responsible for triaging and resolving Workday-related tickets, executing EIB loads, maintaining foundational data, and ensuring compliance with defined SLAs. This role requires exceptional written and verbal communication skills, as you will be interacting with global stakeholders, documenting ticket progress, and providing timely updates that are clear, concise, and actionable. Key Responsibilities Triage & Resolve: Manage Workday tickets with timely updates and SLA adherence. EIB Execution: Load and validate EIBs for job, org, and data changes. Data Accuracy: Maintain org structures, positions, and foundational data. Security Access: Assign roles and support access transitions. Global Collaboration: Communicate clearly with cross-functional teams. Continuous Improvement: Recommend and support process enhancements. Qualifications Required: 2+ years of experience supporting Workday HCM in a production environment Strong understanding of Workday business processes, EIBs, and security roles Demonstrated ability to manage high-volume ticket queues with SLA accountability Excellent written and spoken English communication skills, with the ability to explain technical issues clearly to non-technical audiences Proficiency in Excel and data validation Preferred: Experience with Workday modules such as Core HCM, Security, and Absence Experience collaborating with HR shared services or contact center environments Workday certification(s) a plus What You’ll Bring A service-oriented mindset with a passion for operational excellence A collaborative spirit and willingness to learn and adapt A keen eye for detail and a drive to improve processes Confidence in communicating across time zones and cultures Qualifications Qualifications Required: 2+ years of experience supporting Workday HCM in a production environment Strong understanding of Workday business processes, EIBs, and security roles Demonstrated ability to manage high-volume ticket queues with SLA accountability Excellent written and spoken English communication skills, with the ability to explain technical issues clearly to non-technical audiences Proficiency in Excel and data validation Must be amenable to work fixed night shifts and 3 days onsite per week Preferred: Experience with Workday modules such as Core HCM, Security, and Absence Experience collaborating with HR shared services or contact center environments Workday certification(s) a plus What You’ll Bring A service-oriented mindset with a passion for operational excellence A collaborative spirit and willingness to learn and adapt A keen eye for detail and a drive to improve processes Confidence in communicating across time zones and cultures Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.