Workers' Compensation Claims Manager

Job description

**Our Story** Imagine being part of a team that’s not just shaping the future but actively driving it. At **Davies North America**, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. Davies North America is seeking an experienced **Workers' Compensation Claims Manager** to lead a team of workers' compensation adjusters handling medical-only, indemnity, and litigated claims. This position is responsible for providing leadership, technical guidance, quality oversight, and coaching while ensuring compliance with client expectations, company standards, and applicable workers' compensation regulations. The ideal candidate will bring strong technical workers' compensation expertise, multi-jurisdictional claims knowledge, and prior leadership experience. This individual will play a key role in developing adjusters, monitoring claim quality, managing escalated files, and fostering a high-performing team environment. The role requires excellent communication, leadership, organizational, and decision-making skills, along with the ability to balance operational priorities, client service expectations, and claim outcomes.